Quality Assurance Manager

Job Description

As a Quality Assurance Manager for RBC's Clearing & Custody business you will be responsible for leading the implementation, control, and distribution of all quality assurance practices, standards, methodologies and metrics. You will also perform quality checks of controls and act as the principal point of contact for internal and external audit teams.

You will support the Billing & Reporting team on process enhancement, procedure modification, and audit coordination; conduct procedure reviews and complex process audits; assist in major audits/reviews of department controls; evaluate and review processes; provide status reporting to Clearing & Custody management; interface with senior management to resolve deficiencies or compliance issues; monitor adherence to quality standards in the development and implementation of new and existing process controls;

monitor the effectiveness of the assurance process; act as the primary point of contact for outside auditors; provide oversight and analysis of output for quarterly control checks; assess current controls to ensure they fit within existing regulatory frameworks; manage root cause inquiries; lead efforts to enhance existing processes.

• Bachelor's degree in accounting, finance, or a related field
• 3-5 years of financial services/brokerage experience
• Previous experience managing business controls and 3rd party auditors strongly preferred
• Ability to communicate effectively both verbally and in writing
• Ability to work under pressure and meet deadlines
• Ability to create, execute and maintain project documentation

• A comprehensive Total Rewards Program including competitive compensation and flexible benefits such as a 401(k) program with company‑matching contributions, health, dental, vision, life, disability insurance, and paid‑time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

The expected salary range for this position is $70,000‑$130,000, depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC's discretionary variable compensation program which provides an opportunity to increase your total compensation if the business meets its performance targets and you meet your individual goals.

Communication, Critical Thinking, Decision Making, Detail‑Oriented, Long‑Term Planning, Process Management, Risk Management

• Address: 250 NICOLLET MALL, MINNEAPOLIS
• City:
  Minneapolis
• Country:
  United States of America
• Work hours/week: 40
• Employment Type:
  
  Full time
• Platform: WEALTH MANAGEMENT
• Job Type: Regular
• Pay Type:
  
  Salaried
• Posted Date: 2026‑05‑27