Senior Manager, Maintenance Control

Overview

The Senior Manager, Maintenance Control provides strategic and operational leadership for the Maintenance Control organization within a 24/7 Operations Control Center (OCC) environment. This role ensures safe, compliant, and efficient real‑time management of aircraft reliability and recovery, while driving performance in aircraft availability, dispatch reliability, and operational execution. This role includes accountability for outstation maintenance performance and contract/vendor effectiveness impacting aircraft availability and operational recovery, and is directly responsible for AOS reduction, dispatch reliability improvement, and regulatory compliance within the Maintenance Control function.

Operational Leadership & OCC Execution

• Lead Maintenance Control and Maintenance Operations Technical Representative (MOTR) functions in a 24/7 OCC environment.
• Direct real‑time decision‑making for AOG/AOS events and IROPs.
• Serve as senior escalation authority and represent Maintenance in OCC coordination.

Aircraft Availability & Reliability

• Own AOS, dispatch reliability, and MEL/CDL effectiveness performance.
• Drive recovery strategies and reduce repetitive discrepancies.

Outstation Maintenance, Operational Control & Contract Oversight

• Provide leadership oversight of outstation maintenance operations aligned with OCC priorities.
• Ensure operational control of maintenance execution at non‑staffed and contract‑supported stations.
• Oversee vendor selection, performance, and contract compliance with FAA Part 121 and company standards.
• Coordinate across Maintenance Control Center (MCC), vendors, Supply Chain, Engineering, and Reliability.
• Ensure all outstation maintenance activities meet GMM, MCPM, and regulatory requirements.

People Leadership

• Lead and develop Maintenance Controllers, MOTR, and technical staff.
• Manage training, staffing, and leadership development.

Continuous Improvement & Risk Management

• Drive improvements in AOG response, decision‑making consistency, and communications.
• Identify and mitigate operational risks aligned with SMS principles.

Digital & Technology Leadership

• Drive use of maintenance systems and analytics to improve performance.
• Support digital transformation initiatives.

Strategic Leadership

• Translate enterprise strategy into OCC execution.
• Support long‑term planning and organizational design.

Performance Metrics & KPI Accountability

• Accountable for achieving measurable operational performance outcomes:
• Aircraft Out of Service (AOS):
  Drive year‑over‑year reduction in AOS hours and improve recovery effectiveness.
• Dispatch Reliability:
  Improve maintenance‑driven dispatch reliability through proactive defect management.
• Maintenance Delays:
  Reduce maintenance‑related delays impacting operations.
• MEL Effectiveness:
  Ensure compliance and decision accuracy per 14 CFR Part 121.
• Outstation Maintenance Performance:
  Measure AOG response time, return‑to‑service efficiency, and execution quality.
• Vendor / Contract Effectiveness:
  Track vendor SLAs, execution quality, and compliance performance.
• Operational Execution Discipline:
  Ensure adherence to escalation, AOS tracking, and turnover standards.

Regulatory Compliance, FAA Part 121 & SMS Leadership

• Ensure compliance with 14 CFR Part 121, GMM, MCPM, and manufacturer requirements.
• Oversee MEL application and maintenance documentation standards.
• Provide oversight of special flight permits and operational authorizations.
• Integrate SMS Part 5 risk‑based decision‑making into daily operations.
• Ensure high‑risk events receive root cause analysis and corrective actions.
• Participate in CASS, QA audits, and SMS working groups.
• Promote safety culture aligned with CAMP requirements.

• Provide direct supervision, direction, and mentorship to a group of Maintenance Control Duty Managers, MOTR Supervisor, and a Technical Analyst.
• Provide indirect supervision, direction, and mentorship to a group of Maintenance Controllers & MOTRs.

• Ethics and Values – Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long‑term…