Operations Leader

Responsibilities

• Lead communications and related training efforts with identified cadence alongside local leadership team (ie. Weekly Cheetah Huddles, Monthly Department Meetings, Service Teammate Roll Play, EB Town Halls, other)
• Support senior leadership in the overall development and execution of the business strategy for employee benefits.
• Identify needs and areas for operational improvements in support of business objectives via talent, P&L, investment and/or structural assessments.
• Manage the implementation of regional and national solutions, tools, processes, and other best practices within the local market.
• Assist and partner with regional operations leadership for the development and deployment of service standards, requirements, reporting insights, and enhancements.
• Support employee benefits technology adoption initiatives and related change management needs for local teammates.
• Lead office in adopting and maintaining consistent and efficient procedures.
• Ensure that systems, procedures, compliance standards, and other regulations are adhered to and support evolving B&B IO standards.
• Support the practice in leveraging analytics and insights to identify deficiencies and related opportunities / operational means to overcome.
• Deliver on training and development needs to achieve expected levels of client services.
• Identify, design, and implement strategies in collaboration for local leadership for continued profit center growth.
• Review, prepare and deliver monthly analyses / project management metrics to measure progress in achieving objectives.
• Holds direct supervisory responsibility for assigned team members, including oversight of day‑to‑day activities, performance management, coaching, and professional development.

• 10+ years' experience in employee benefits and related leadership. (preferred)
• Associate degree in a business‑related field or equivalent work experience.
• Strong technical knowledge of coverage in health and life lines insurance coverage.
• Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software.
• Completion of Designation / Life & Health Insurance Producer license in good standing. (preferred)