Team Manager - Facilities Management

Facilities Management is a department within University Services which is composed of the departments and people who deliver the non-academic operations across the University of Minnesota system. Facilities Management (FM) is responsible for all buildings, grounds and the energy management needs of the University of Minnesota Twin Cities campus. Facilities Management works to provide a safe, reliable and welcoming campus in support of the University’s mission of teaching, research and outreach.

FM’s responsibilities include over 25 million square feet in more than 280 buildings across 1200 acres in the Twin Cities.

This position is responsible for all maintenance and custodial activities in team building(s) (approximately 2 M gross square feet) and serves as the customer’s single point of contact for the daily facilities related work. This position focuses on the direct delivery of continuous cleaning and preventive & corrective maintenance in assigned building(s), directly supervising the custodial and maintenance personnel (including custodial or facilities supervisor(s)) for assigned building(s).

Responsible for customer service and other facilities management support functions. Meets regularly with primary building contacts and is responsible for ensuring that FM is meeting or exceeding customer expectations. Ensure environmental sustainability initiatives are integrated into all facilities operations. Reports to the District Associate Director.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Position Responsibilities

Operational (50%)

• Responsible for all maintenance and custodial activities in the assigned area.
• Conducts monthly safety meetings, monitors line staff for safe work practices and program compliance.
• Reviews, revises and manages building specific preventive maintenance programs for team buildings.
• Monitor building automation systems, taking appropriate action to resolve alarms
• Conducts routine custodial inspections and assessments of all areas and provides feedback to appropriate personnel
• Manages line staff time card entry and approval, and approves vacation and sick leave requests of direct reports.
• Responsible for key security and inventory within the crew.
• Monitors and assures procurement and timely distribution of parts, supplies, tools, uniforms and equipment to work sites.
• Complies with all Team Manager accountability measures.
• Prepares monthly reports as required. Responsible for tracking the team’s performance against established criteria. Take corrective actions to achieve goals.
• Available to work flexible work shifts as determined by Associate Director and team activity needs.
• Takes part in after hours/weekend/holiday on-call rotation.

Leadership (25%)

• Participates in the district leadership team to develop strategic direction, set priorities and lead district wide initiatives.
• Directly leads a work team composed of any combination of Trades, Mechanics, Building and Grounds Workers and/or Front Line Supervisors.
• Engages consistently with front line staff for awareness of the environment and challenges.
• Assigns work for staff and monitors work in progress and completed work for quality and timeliness.
• Responsible for hiring, managing the compensation process, and assigning personnel in assigned areas.
• Monitors and enforces uniform, attendance and employee conduct policies in a consistent manner.
• Provides quarterly feedback and annual performance reviews of line staff and other direct reports.
• Administers rewards and recognition programs.
• Understands and manages employees per appropriate union contracts.
• Is an active problem solver.
• Identify areas and processes that need improvement, and implements solutions

Customer Success (15%)

• Serves as the customer’s single point of contact for all facilities related work in team building(s).
• Coordinates, seeks out assistance for and advocates for other facility related needs within these buildings (capital; security; health and safety; utilities; etc.).
• Promotes customer-focused service in conjunction with other University Services departments.
• Tailors service delivery…