Team Manager - Facilities Management

About the Job

Position Overview:

Facilities Management is a department within University Services composed of the departments and people who deliver the non-academic operations across the University of Minnesota system. Facilities Management (FM) is responsible for all buildings, grounds and energy management needs of the University of Minnesota Twin Cities campus. FM works to provide a safe, reliable and welcoming campus in support of the University’s teaching, research and outreach mission.

FM’s responsibilities include over 25 million square feet in more than 280 buildings across 1200 acres in the Twin Cities. This position is responsible for all maintenance and custodial activities in team building(s) (approximately 2 M gross square feet) and serves as the customer’s single point of contact for daily facilities work. The role focuses on the direct delivery of cleaning and preventive and corrective maintenance in assigned buildings, supervising custodial and maintenance personnel, and supporting customer service and other facilities management functions.

Regular meetings with primary building contacts ensure FM meets or exceeds customer expectations. Environmental sustainability initiatives should be integrated into all facilities operations. Reports to the District Associate Director.

Please note
:
This position is not eligible for H-1B or Green Card sponsorship and does not offer a STEM OPT training program.

Operational (50%)

• Responsible for all maintenance and custodial activities in the assigned area.
• Conducts monthly safety meetings, supervises line staff for safe work practices and program compliance.
• Reviews, revises and manages building-specific preventive maintenance programs for team buildings.
• Monitors building automation systems and takes appropriate action to resolve alarms.
• Conducts routine custodial inspections and assessments of all areas and provides feedback to appropriate personnel.
• Manages line staff time card entry and approval, and approves vacation and sick leave requests of direct reports.
• Responsible for key security and inventory within the crew.
• Monitors and ensures procurement and timely distribution of parts, supplies, tools, uniforms and equipment to work sites.
• Complies with all team manager accountability measures.
• Prepares monthly reports, tracks the team’s performance against established criteria, and takes corrective actions to achieve goals.
• Available to work flexible shifts as determined by the Associate Director and team needs.
• Participates in after-hours/weekend/holiday on-call rotation.

Leadership (25%)

• Participates in the district leadership team to develop strategic direction, set priorities and lead district-wide initiatives.
• Directly leads a work team composed of trades, mechanics, building and grounds workers and/or front-line supervisors.
• Engages consistently with front-line staff for awareness of environment and challenges.
• Assigns work for staff and monitors progress and completed work for quality and timeliness.
• Responsible for hiring, managing compensation, and assigning personnel in assigned areas.
• Monitors and enforces uniform, attendance and employee conduct policies consistently.
• Provides quarterly feedback and annual performance reviews of line staff and direct reports.
• Administers rewards and recognition programs.
• Understands and manages employees per appropriate union contracts.
• Is an active problem solver and identifies areas for improvement, implementing solutions.

Customer Success (15%)

• Serves as the customer’s single point of contact for facilities-related work in team buildings.
• Coordinates and advocates for other facility-related needs within these buildings (capital, security, health and safety, utilities, etc.).
• Promotes customer-focused service in conjunction with other University Services departments.
• Tails service delivery to meet customer/departmental needs based on service level agreements.
• Meets regularly with customers’ building contacts to ensure FM meets or exceeds expectations.
• Upholds and promotes FM’s stewardship and facilities service responsibilities in District Operations by the University of Minnesota.

Finance and…