Director of Operations

Director of Operations – Parts & Service

Location
:
St. Paul/Minneapolis, MN OR Chicagoland OR St. Louis

Lead. Transform. Grow.

We're partnering with an established industry leader seeking a Director of Operations to oversee Parts & Service operations across six branch locations
. This executive leadership role is ideal for a mechanically inclined
, hands‑on leader with a proven track record of driving change management
, developing high‑performing teams, and improving multi‑site service operations.

• Lead Parts & Service operations across six branch locations
• Drive operational excellence, profitability, safety, and customer satisfaction
• Champion change management initiatives that improve processes, service performance, and operational consistency
• Coach and develop branch leaders while building a culture of accountability and continuous improvement
• Own P&L, budgeting, forecasting, and KPI performance
• Partner with commercial teams to support business growth and customer retention
• Travel up to 50% to support branch operations and leadership teams

• Multi-site operations leadership experience within a service, dealership, fleet, heavy equipment, industrial, or similar environment
• Mechanically inclined with a strong understanding of service operations, equipment, and maintenance workflows
• Demonstrated success leading organizational change
  , improving operational performance and implementing scalable processes
• Strong financial acumen with P&L responsibility
• Experience with ERP, CRM, or dealership management systems (CDK is a plus)
• Bachelor's degree required; MBA is a plus

If you're a strategic, hands‑on operations leader who thrives on building teams, driving change, and delivering measurable business results, we'd love to hear from you.