Senior Director, Clinical Solutions Enablement

Sr. Director, Clinical Solutions

The Sr. Director, Clinical Solutions serves as an acting COO to the Clin-tech Market President/General Manager and executes on strategic plans to achieve above-market growth and profitability in delivering Clinical solutions to our customers. The Sr. Director, Clinical Solutions owns specific market-based initiatives, develops plans to deliver on overall market MBOs, and acts as a point of escalation across the market, ultimately driving profitable growth and deployment of the overall Clinical portfolio across the market.

Where appropriate, the Sr. Director, Clinical Solutions will work with internal (matrixed and within the business unit) leaders at an executive level across Optum Insight, Optum Health, and Optum RX to align on customer plans and priorities.

The Sr. Director, Clinical Solutions will develop detailed plans and drive ongoing updates to these plans; supporting a market covering $250M+ in annual revenue. You will partner with and lead the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.

Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a broad matrix environment and drive growth by collaborating across other divisions within United Health Group.

This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The market enablement leader will have strong critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• P&L leadership for the clinical market in support of the Clin-tech Market President/General Manager
• Strategic market-based projects and initiatives as identified within the market, examples include:
• Detailed planning and ongoing updates to these plans in support of the clinical market covering $250M+ in annual revenue
• Refine capital investment plans in collaboration with product and operations leaders, ongoing engagement on outcomes of capital achievement plans
• Develop and engage across all market teams on MBO target setting, path to achieve, and hold the market accountable to achieve
• Identify market opportunities and engage with executive leadership to act on these opportunities - deep understanding of players, trends, competitors/vendors in seat for key offerings across the market
• Acting COO for the clinical market, serving as a point of escalation for the market teams with internal executive leaders (GL 32+/SLT) across operations, product, growth office, tech, and marketing areas of the organization
• Build relationships, drive day-to-day activities across the Market teams to identify and resolve risks/opportunities in client management and growth strategy, talent/resourcing gaps, operational improvement gaps and opportunities
• Proactively identify opportunities for'standard operating procedure' development both within and across Markets to ensure consistency and efficiency in Market roles/structure
• Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client's business
• Drive business rhythm, tracking growth, performance, and team activities
• Engage across the market teams to cross-share client issues, growth opportunities including product bundling, and build initiatives list to increase overall performance of the clinical market team
• Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
• Foster a success-oriented, accountable environment within the company
• Effectively represent Our United Culture and demonstrates UHG values internally and externally

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 10+ years in some combination of sales and/or account management and/or product and/or consulting and/or P&L management leadership roles
• 5+ years of experience and expertise in healthcare, particularly with clinicians, providers and…