Group Account Director

Group Account Director

Department: Client Success

Employment Type: Full Time

Location: Minneapolis, MN

Reporting To: President + Chief Growth Officer

Compensation: $140,000 - $160,000 / year

At The Social Lights, we’re a band of creative and energetic problem solvers who love nothing more than to help brands and individuals powerfully connect to their consumer by utilizing the power of social media. In other words,
We help brands Decode Culture to Activate Fandoms on social media.

The Group Account Director is a client-whisperer, a big-picture thinker, an outstanding collaborator and a motivational leader with a tenacious desire to solve real business problems through marketing solutions that shape the future of our clients. This role oversees the health of a specific account portfolio as well as organic growth efforts ensuring we both service and scale our partnerships through strategic positioning and relationship‑building both externally and internally.

In addition, the Group Account Director ensures the team delivers excellence in social media consultation for our clients, understands the business and marketing challenges each client aims to solve, and builds confidence in our capabilities with existing and new clients within our portfolio.

A successful Group Account Director is a key account leader capable of matrixed team leadership overseeing a client portfolio. This role requires strong business acumen and an ability to anticipate and proactively solve challenges while remaining composed, assured, and effective under pressure.

The Group Account Director (GAD) is a critical leader at our agency, steering a portfolio of client accounts and the teams that support them. The GAD is tasked with driving growth, delivering innovative solutions, and consistently exceeding client expectations. They will inspire teams to produce their best work while ensuring the agency's continued success. This role requires exceptional professionalism, strategic problem-solving, and the ability to elevate both the quality of work and the agency’s reputation.

It’s a unique opportunity to make a lasting impact on the business, the people you lead, and the agency's future.

• Lead Strategic Client Partnerships:
  Serve as the principal leader of client accounts, ensuring we consistently exceed client expectations and deliver transformative results.
• Cultivate Senior Client Relationships:
  Forge deep, trust-based relationships with senior-level clients, acting as a strategic advisor on their business needs, and proactively identifying opportunities where The Social Lights can help achieve their business objectives.
• Inspire High-Performance Teams:
  Lead and motivate cross-functional teams to consistently produce exceptional work, fostering an environment that drives creativity, collaboration, and excellence.
• Command Client Engagements:
  Direct and orchestrate high-impact client interactions, including meetings, presentations, and strategic discussions, to ensure our ideas and solutions are compellingly communicated and embraced.
• Exemplify Presentation Mastery:
  Deliver presentations with authority and insight, anticipating client needs and questions, and confidently articulating how The Social Lights’ products, strategies and solutions directly address the challenges and opportunities at hand.

• Oversee and optimize the financial performance of a portfolio of accounts, steering our organization toward operational excellence and financial success.
• Spearhead the retention and expansion of client portfolios, fostering enduring relationships and surpassing client expectations.
• Oversee the sales renewal process for assigned accounts outlining key partnership opportunities and driving the account strategy.
• Champion strategic initiatives, identifying opportunities to elevate client ambitions and pioneering novel avenues of support.
• Inspire and empower the team to deliver unparalleled performance, orchestrating compelling presentations and persuasive engagements.
• Oversee the financial vitality of key accounts, driving operational excellence and strategic foresight.
• Collaborate with the…