Insurance Accounting Lead

We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they've been given. At our core, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our clients.

We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today-and tomorrow.

Serves as the function Lead providing expert technical and operational leadership, training, and knowledge sharing for team members across Enterprise Accounting & Payable Services. Responsible for ensuring consistent, timely, and well-controlled processing across multiple systems while strategically managing workload allocation, priorities, and operational risk within a shared services environment. There are no formal people management responsibilities.

• Oversee period-end close, general ledger, accounts payable, and account reconciliation activities, ensuring accurate, complete, and timely reporting.
• Establish and enforce standards for process and control design, system integrations, and service level expectations, while guiding resolution of complex issues to deliver scalable, well-controlled, and compliant operations aligned with business and regulatory requirements.
• Owns the delivery and alignment of accounting projects and initiatives, establishing standards for process design, system implementations and integrations, and audit compliance and remediation to ensure scalable, well-controlled outcomes aligned with business and regulatory expectations.
• Owns the design, standardization, and ongoing maintenance of comprehensive process documentation, control narratives, and business continuity plans, ensuring consistency, operational excellence, and audit readiness across the function.
• Oversee volumes, deadlines, and risk across transactional processes, proactively reallocating resources to address capacity constraints, system issues, and shifting business demands.
• Identifies and communicates bottlenecks or process inhibitors to leadership, ensuring timely resolution and continuity of transaction flow.
• Leads complex, cross-process accounting and control issues to determine appropriate resolution within existing policy frameworks.
• Ensure compliance with internal controls, accounting policies, and audit requirements.
• Coordinates system upgrades, enhancements, and maintenance initiatives by coordinating with IT and business partners, shaping requirements, and establishing testing expectations.
• Monitors progress and communicates updates to leadership on timelines, scope changes, and potential operational risks.
• Reviews outcomes to ensure data integrity, reporting quality, and alignment with business needs, and drives continuous improvement in system functionality and processes.
• Coordinates shared inbox and communication practices across the function, ensuring alignment with service expectations and operational priorities.
• Leverages insights from inquiry trends to improve processes, enhance stakeholder communication, and support a consistent and scalable service model.
• Coordinates and optimizes the rotation of responsibilities across the team in partnership with leadership to ensure adequate coverage and continuity of operations.
• Establishes expectations for cross-training, monitors team capability and coverage risks, and drives initiatives to build a flexible, scalable, and resilient accounting function.
• Drive continuous process improvements by…