DTC Sales Manager

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The Direct to Consumer (DTC) Manager is responsible for managing and developing the sales team, driving incremental revenue, and overseeing day-to-day operations within the Services Sales organization. This role combines leadership, strategic planning, and performance management to meet sales and operational goals, while ensuring compliance with policies and regulations.

• Team Management: Supervise and provide daily leadership to DTC Sales team members, ensuring effective performance, coaching, and professional development.
• Sales and Revenue Growth: Execute initiatives that drive incremental revenue, focusing on New Patient enrollment to Comfort Medical and selling Coloplast products to the community.
• Product Management: Manage product lifecycle from sales to reimbursement, ensuring smooth processes for product offerings and patient referrals.
• Staff Development: Train, coach, and motivate team members to meet goals, ensuring they are informed of new products, procedures, and compliance requirements.
• Strategy Implementation: Build and implement strategies to meet or exceed goals related to patient enrollment, product management, and team performance.
• Compliance & Documentation: Ensure adherence to HIPAA, Medicare policies, federal/state regulations, and company procedures, emphasizing professional conduct and proper documentation.
• Performance Monitoring: Monitor, measure, and provide feedback to the team, ensuring alignment with company standards and performance goals. Lead the creation and delivery of performance reviews.
• Cross Department
  
  Collaboration:
  
  Collaborate with internal departments (e.g., Sr. Manager, Sales Ops) to support recruitment, training, and ensure alignment with company goals.
• Reporting & Accountability: Collaborate with leadership to define reporting needs and track quality service, workflows, and results.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other job duties as assigned.

• Education: High School Diploma/GED required;
  Bachelor’s degree preferred.
• Experience: 2-5 years of contact center or management experience, including sales operations and team leadership.
• Skills:
• Proven ability to lead and develop a team to meet performance targets.
• Strong communication skills with the ability to coach, motivate, and resolve conflicts.
• Ability to manage sales pipelines, track progress, and adjust strategies as needed.
• Highly proficient in Microsoft Office and CRM software.
• Strong organizational and documentation skills with attention to detail.
• Ability to travel for customer visits and internal meetings (up to 20%).
• Ability to provide clear, actionable feedback and develop team members' skills.
• Successful track record in managing teams, building relationships, and driving revenue.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Knowledge of sales strategies, healthcare regulations, and compliance standards.
At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well‑being, foster your professional growth, and ensure a healthy work‑life balance. Here is some of what you can expect:

• Health and Wellness :
  Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non‑birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional…