Regional Service Director

Job Title
:
Regional Service Director - Midwest
Job Location
:
Minneapolis, MN
FLSA Status
:
Exempt
Salary Range
: $150-175k plus discretionary bonus
Travel
:
Regular travel throughout the Midwest region

AIR Control Concepts is a leading platform of commercial HVAC companies that partners with operating companies across North America. Our regional structure allows each operating company to maintain its local identity, customer relationships, and entrepreneurial culture while benefiting from broader resources, expertise, and collaboration across AIR.

Midwest Mechanical Solutions– A member of the AIR Control Concepts family.

Midwest Mechanical Solutions is a manufacturer’s representative for some of the best‑known brands in the commercial HVAC market. At MMS, strong relationships, creative solutions, and an upbeat company culture are what make us successful. As a Top Workplace employer, we strive to find passionate and innovative people who are eager to share our goals.

The Regional Service Director – Midwest is responsible for strengthening, supporting, and advancing service operations across AIR Control Concepts’ Midwest Region. Based in Minneapolis at Midwest Mechanical Solutions, this leader will partner with operating company presidents, service leaders, and regional leadership to improve service performance, customer satisfaction, operational consistency, technician effectiveness, and profitable growth throughout the region.

This is a hands‑on, “roll‑up‑your‑sleeves” leadership role. The Regional Service Director must be comfortable navigating complex service situations, determining the appropriate next steps, mobilizing the right resources, and driving issues to a timely and effective resolution.

The position will support service operations involving sophisticated commercial HVAC systems and facilities, including laboratories, hospitals, and other complex environments. The Regional Service Director will help ensure that customers throughout the Midwest Region receive exceptional support after equipment is installed and remain confident in their relationship with their local AIR operating company.

The Regional Service Director will respect and preserve the strengths and local identity of each operating company while identifying opportunities to share resources, standardize best practices, strengthen capabilities, and improve performance across the region.

• Provide regional leadership, guidance, and support to service leaders and service teams across AIR’s Midwest operating companies.
• Partner with operating company presidents, general managers, and service leaders to evaluate service operations and develop plans to improve performance, capacity, customer satisfaction, and profitability.
• Lead, manage, and be accountable for regional service initiatives while supporting local service managers, dispatch teams, service technicians, and third‑party service partners.
• Serve as a coach and resource to local service leaders without unnecessarily disrupting the day‑to‑day authority and accountability of operating company leadership.
• Assist service leaders with technician staffing, field productivity, tools and equipment, fleet needs, scheduling, training, performance management, and workforce planning.
• Establish and track meaningful regional service metrics, including revenue, gross margin, backlog, technician utilization, billable hours, first‑time resolution, callback rates, response times, and customer satisfaction.
• Identify operational gaps and develop scalable processes, tools, and best practices that can be implemented appropriately across the region.
• Support regional and key customer accounts by troubleshooting complex or escalated service issues.
• Utilize internal, external, operating company, and manufacturer resources to develop solutions for equipment and system issues.
• Confidently communicate with customers regarding equipment issues, recommended solutions, timelines, responsibilities, and expected outcomes.
• Drive escalated service issues to resolution and ensure communication remains clear and…