Tractor Shop Manager

Job Summary

The Tractor Shop Manager is responsible for overseeing the daily operations of the service shop. This includes assigning and prioritizing repair work, supervising and coaching technicians, and ensuring preventative maintenance and repairs are completed on schedule. The Shop Manager promotes a safe working environment, manages shop workflow efficiently, and supports cost‑effective operations while providing excellent internal and external customer service.

Division

Reports To:

Koch Trucking Director of Maintenance.

Employee Classification:
Full Time (40 hours per week).

• Schedule, prioritize, and coordinate maintenance and repair activities.
• Provide hands‑on training and mentoring to technicians and helpers.
• Prepare accurate service reports and maintain required documentation.
• Ensure timely completion of repairs and preventative maintenance.
• Control and manage repair job costs.
• Communicate effectively with drivers, vendors, and internal teams.
• Enforce and model compliance with safety policies and procedures.
• Travel to remote locations for vehicle evaluations or repairs as needed.
• Operate diagnostic tools and understand computerized diagnostic systems.

• Serve as a representative of the Company, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Koch community, customers and with the public.
• Cross‑train as required.
• Perform additional duties and projects as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Temperature‑controlled shop with frequent open doors.
• Exposure to loud machine noise and strong maintenance fluid odors.

• This position provides day‑to‑day leadership for direct reports. Team size and reporting relationships may change as business needs evolve.
• Managers are responsible for leading, developing, and supporting their direct reports. This includes setting clear expectations, providing consistent feedback, and ensuring employees understand their role in meeting business needs. You coach employees to build capability, address performance concerns promptly, and document conversations when expectations are not met.
• You hold regular one‑on‑one check‑ins to stay aligned on workload, priorities, and development needs. You guide employees through performance reviews, goal setting, and ongoing progress updates throughout the year. You reinforce company values through your day‑to‑day decisions and how you communicate with your team.
• You ensure your employees follow all policies, safety requirements, and operational standards. You maintain a fair and respectful work environment, take concerns seriously, and elevate issues when needed. You build trust by being accessible, following through, and supporting employees through change.