Account Supervisor​/Director

Account And Operations Leader

We are looking for an experienced account and operations leader to help guide client success and strengthen day-to-day agency performance in Minneapolis, Minnesota. This role blends strategic account oversight with operational coordination, making it ideal for someone who can connect leadership priorities, team execution, and client expectations. The successful candidate will bring a strong agency background, excellent judgment, and the ability to create structure in a fast-moving environment while supporting continued growth.

Responsibilities:

• Direct operational processes across the agency to improve workflow consistency, communication, and delivery quality.
• Partner with senior leadership to align business priorities, team capacity, and execution plans across departments.
• Coordinate cross-functional teams to keep initiatives on track, remove obstacles, and maintain momentum on key deliverables.
• Oversee a select group of client accounts, providing strategic guidance and ensuring strong service, responsiveness, and long-term partnership value.
• Monitor project progress, identify resource gaps or operational risks, and recommend practical solutions before issues escalate.
• Build and refine scalable ways of working that support agency growth and create greater accountability across teams.
• Collaborate with internal specialists to ensure campaigns and client programs are executed accurately and efficiently.
• Step in where needed to provide account support, operational leadership, and business continuity as priorities shift.