Parking Field Supervisor - Operations Supervisor

About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

• Perform daily tours of staffed parking facilities.
• Check operation of all equipment onsite including automated paymachines.
• Respond to any reports and troubleshoot potential causes of malfunctions.
• Report malfunctions and issues that cannot be solved.
• Ensure that adequate supplies and tickets are available fortheir area's facilities.
• Greet and talk with each attendant on site while conductingtours to assess performance, check paperwork, answer questions, and promote communication.
• Perform on-the-spot training or coaching as necessary.
• Monitors video system for issues and maintenance concerns in University parking facilities.

• Schedule the hours of work for parking attendants in theirarea.
• Alter assignments to maintain appropriate coverage on aday-to-day basis to attend to service needs.
• Interview and train parking attendants.
• Orient, train, coach, discipline, and evaluate staff in the operation of parking facilities.
• Administer University and departmental policies.
• Maintain personnel incident log for student parkingattendants.
• Recommend changes to the staffing plan.
• Follow department protocol for dealing with emergenciesincluding notification of attendants and closeout procedures.

• Enforce policies and procedures.
• Utilize departmental PARCS (Parking Access Revenue Control System) to monitor space, adjust counts and provide usable space toall users of parking facilities.
• Inform the Assistant Director of Operations of problems,complaints, and unusual occurrences in the area.
• Operate and effectively use the department’s technologyincluding scheduler, electronic payroll and parking access control systems, Windows operating system, Google Drive, MS Office (Wordand Excel), and other systems.

• Deal effectively with difficult customers to resolveproblems.
• Work to find the best parking solution for customers or direct them to appropriate personnel or resources.
• Look for ways to improve efficiency and service levels.
• Attend training sessions or seminars to improve performance.
• Report any recommendations for changes in policies and/or operating procedures to the Assistant Director of Operations.
• Serve as back up to customer service and call center functions as needed.
• Attend meetings and follow up with customer departments regarding parking needs.

Work is performed in both an office andfield environment.

• BA/BS with at least 2 years of experience or a combination ofrelated education and work experience to equal six years; position involves comparing, verifying and reconciling data to help the department achieve overall objectives.
• Two years of experience in the field operations (security,event management, parking, or related) with at least one-yearinvolving supervision.
• A valid U.S. driver's license is required.

• Ability to identify departmental priorities and make decisionsto ensure work efforts and resources are employedappropriately.
• Ability to establish effective working relationships with adiverse customer base and work force.
• Experience leading effectively and working collaboratively withstaff in a unionized setting.
• Personal characteristics that distinguish the incumbent asbeing an effective leader: team builder, customer-driven, decisive,results-oriented, and committed to improvement.
• Highly developed conflict management, negotiation and problem resolution skills.
• Proven written, verbal, interpersonal and persuasionskills.
• Ability to balance multiple work demands and to thrive in achanging environment.
• Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systemsis desirable.
• Well-developed computer proficiency in effectively using MSOffice Suite software for work initiatives.
• Skill in using computerized scheduling software to trackpersonnel.

Parking and Transportation Services is a self-supporting unit ofthe University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services onthe Twin Cities campus including transit, parking, fleet, streets,walkways and way-finding. PTS supports alternatives to thesingle-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus.

The department handles compliance documentation for all Universityvehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver…