Division Manager – Service & Route Operations

We're looking for a hands-on Division Manager to lead a growing service and vending operation in Somerset, Wisconsin. This is a newly created position with an opportunity to take ownership of the division from the ground up.

This is not a desk-only management role. You'll oversee the operation while also working in the field, supporting routes, handling collections, solving service issues, and making sure the business is operating efficiently and profitably.

• Oversee the day-to-day operations of the Somerset division
• Lead and manage 2 Service Technicians and 2 Vending/Route team members
• Serve as the lead Service Route Technician when needed
• Manage route performance, scheduling, and service coverage
• Handle and oversee collections, payments, fees, and account reconciliation
• Ensure customer accounts are current and discrepancies are resolved
• Develop, implement, and enforce SOPs
• Establish and track KPIs for service, routes, collections, and team performance
• Monitor equipment uptime and recurring service issues
• Oversee parts, inventory, purchasing, and operational controls
• Train, coach, and hold employees accountable
• Build strong relationships with customers and location partners
• Troubleshoot problems in the field and ensure issues are resolved quickly
• Provide ownership with regular reporting on division performance

• 3-5+ years of experience in route operations, vending, amusement/gaming, field service, equipment service, or a similar operation
• Previous leadership or supervisory experience
• Strong mechanical and troubleshooting aptitude
• Experience managing routes, technicians, inventory, or field employees
• Comfortable working with collections, cash controls, billing, and financial accountability
• Strong understanding of SOPs and KPI-driven operations
• Highly organized with excellent follow-through
• Comfortable holding people accountable and making decisions
• Willing to be hands-on and jump into the field when needed
• Entrepreneurial mentality - someone who can run the division like their own business

This is an opportunity to step into a newly created leadership position and help build the Somerset operation the right way from day one. You'll have responsibility for the people, equipment, routes, customers, collections, and overall performance of the division.

If you're a hands-on operations leader who understands field service and route-based businesses and wants the autonomy to build and lead a division, we'd love to talk with you.