Telephone Operator

This position is located at the Minneapolis VA Health Care System (MVAHCS), specifically within the Patient Experience Office in Minneapolis, MN.

Requires one full year of General experience, defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. (Resumes must clearly detail your responses to the online questionnaire to receive credit. We will not make assumption regarding experience.)

Successfully complete 2 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite.

Equivalent combinations of successfully completed post-high school education (in excess of one year) and experience may be used to meet total experience requirements.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Customer Service (Clerical/Technical)
• Information Management
• Technical Competence
• Telecommunications

A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The work is usually sedentary but may involve some standing and walking to consult directories and manuals.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..