Loan Operations Manager

Title
:
Loan Operations Manager

Location
:
Minneapolis, MN | Hybrid

Job Type
:
Permanent/Direct-Hire

Compensation
: $ To $ Annually

Industry: Banking & Financial Services

Our firm is recruiting on behalf of a well-established community-focused financial institution that provides a broad range of commercial, consumer, and business banking services. The organization is committed to delivering exceptional customer experiences, operational excellence, and regulatory compliance while supporting continued growth through innovation and process improvement.

The Loan Operations Manager will lead and oversee all loan operations functions, ensuring the timely, accurate, and compliant processing of loan servicing, booking, documentation, reporting, and quality assurance activities. This is a hands-on leadership role that combines team management, operational oversight, process improvement, and strategic project participation to support the bank's lending operations and growth objectives.

• Lead, coach, and develop the Loan Operations team to achieve departmental and organizational goals.
• Establish clear performance expectations aligned with the organization's mission and strategic objectives.
• Foster a positive and collaborative culture while promoting employee engagement and accountability.
• Assess staffing needs and oversee recruiting, hiring, onboarding, and talent development activities.
• Manage employee performance, coaching, and corrective action processes in accordance with company policies.

• Oversee daily loan operations activities, including loan servicing, booking, documentation, reporting, and quality assurance reviews.
• Ensure accurate and timely completion of operational tasks while meeting established service level expectations.
• Monitor loan systems maintenance and provide operational support for production environments.
• Analyze quality control findings, exceptions, and operational trends to identify root causes and implement corrective actions.
• Maintain compliance with applicable federal and state banking regulations, internal policies, and audit requirements.
• Develop and implement process improvements that increase efficiency, scalability, and operational effectiveness.
• Prioritize department workloads and allocate resources to meet business needs.
• Ensure team members receive appropriate training to perform their responsibilities effectively.
• Deliver high-quality service to internal and external stakeholders.

• Partner with cross-functional teams to support system upgrades, new product implementations, and operational enhancements.
• Represent Loan Operations in project planning, testing, training, and implementation activities.
• Develop scalable operational processes that support future business growth.
• Monitor post-implementation performance and recommend enhancements as needed.
• Identify opportunities to improve workflows and operational efficiencies.

• Ensure operational procedures align with regulatory requirements and internal policies.
• Conduct ongoing reviews of processes and controls to identify improvement opportunities and mitigate risk.
• Support audit and compliance activities and ensure timely resolution of findings.
• Participate in risk assessments and maintain effective operational controls.
• Support financial performance objectives through efficient resource management and operational excellence.
• Maintain the integrity of loan data within internal systems and external reporting processes.

• Bachelor's degree or equivalent combination of education and progressive related experience.
• 5 to 8 years of loan operations experience within a banking or…