Manager, Operations II

What is the opportunity? The Manager will provide strategic leadership for the Investment Advisory Operations Account Administration and Billing team, managing complex, exception-based processes as a subject matter expert. Your primary focus will be managing change and risk— while guiding your team through organizational transitions, driving proactive risk identification and mitigation, and ensuring adherence to regulatory requirements and operational standards. You will hire and develop team members, handle escalated issues, oversee process compliance, and work independently to resolve complex customer inquiries.

You will drive operational excellence by ensuring accurate account analysis and documentation while maintaining department procedures and supporting process improvements. You must understand regulatory risks, workflow interdependencies, and manage position risks through operational reviews and system checks.

• Hire, onboard, and train new team members
• Supervise and direct time sensitive, complex and/or highly specialized daily workflows to ensure department service levels are met
• Provide training, coaching, recognition, and development for the team members, fostering teamwork and planning for succession
• Address escalated questions independently; seeking assistance from Senior Manager or other Operations resources as appropriate
• Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met
• Provide support with department volume metrics, staffing models, financial forecasts, audit requests, and budgets as required
• Reduce risk, increase efficiencies, and enrich customer service by suggesting process changes and/or system modifications
• Adapt to and support the implementation of process and system changes that impact the team’s daily work
• Investigate escalated issues by conducting analysis of complex exception-based processes to identify root causes and implement corrective solutions
• Develop and maintain department procedures and Written Supervisory Procedures (WSP’s) as well as perform oversight

• 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
• 3+ years prior securities, banking, technology and/or job specific related industry experience
• Securities license 7 or 99 (or able to obtain license within 120 days)
• 2+ years demonstrated and sound managerial experience leading and managing a team
• Previous billing and/or advisory experience expertise
• Strong accountability mindset which takes responsibility for all work activities and personal actions.
• Ability to recognize employee’s successes and development opportunities and coach employees through challenges
• Strong analytical and problem-solving skills to investigate and resolve complex, escalated issues
• Ability to analyze complex problems, identify root causes, and develop solutions for escalated issues

• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Exceptional interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management.
• Previous experience with advisory business and billing

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards…