Manager of SOC Standards

About Sun Country Airlines

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Manager of SOC Standards you'll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Sun Country Airlines is seeking a Manager of SOC Standards to be responsible for developing, implementing, and maintaining standardized SOC processes, procedures, training programs, and career development pathways that support safe, efficient, and compliant airline operations. This role provides leadership for the Duty Manager and SOC Coordinator teams and partners closely with SOC departmental leaders to align policies, procedures, manuals, checklists, training materials, and merger and acquisition readiness activities across all areas of the System Operations Control organization, including Dispatch, Crew Scheduling, Crew Travel, Maintenance Control, Maintenance Planning, AOG, Station Support, and other operational support functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop, maintain, and continuously improve SOC policies, procedures, manuals, checklists, and quick reference materials to support safe, compliant, and efficient daily operations.
• Design and maintain initial, recurrent, and career development training curriculum for Duty Manager and SOC Coordinator teams, including daily operations management, irregular operations, emergency response, security, safety, applicable manuals, crew scheduling rules, delay management, and leadership development.
• Conduct initial and recurrent training for SOC Duty Managers and SOC Coordinators, ensuring training content remains current, practical, and aligned with operational needs.
• Implement new or revised policies and procedures in coordination with the Sr. Director, SOC and applicable SOC department leaders.
• Serve as the owner and primary steward of the SOC Manual, ensuring content is accurate, current, and aligned with regulatory, operational, and company requirements.
• Serve as the owner and primary steward of the Delay Management Manual, including updates, communication, training, and operational implementation.
• Develop and maintain significant event call procedures, operational escalation guidance, and related checklists used during irregular operations and high-impact events.
• Support the Emergency Response Manager with SOC checklist maintenance, training alignment, and readiness activities.
• Partner with SOC departments, including Dispatch, Crew Scheduling, Crew Travel, Maintenance Control, Maintenance Planning, AOG, Station Support, and other operational teams, to ensure training and procedural guidance reflects current cross-functional processes.
• Identify opportunities to improve standardization, knowledge retention, process discipline, and communication across the SOC.
• Lead and support merger and acquisition readiness efforts across all SOC functional areas by developing standardized procedures, training materials, transition checklists, process alignment tools, and operational readiness documentation that promote continuity, consistency, and effective change management.
• Partner with SOC leaders and cross-functional stakeholders to assess current-state and future-state processes, identify procedural gaps, map…