Wedge Co-op Lyndale Store Director

Title

Store Director

Wedge Lyndale

The Store Director is responsible for carrying the co‑op’s strategic plan from the co‑op’s leadership team into the retail location they lead and incorporating it into all aspects of daily store operations. The Store Director will lead all staff who work in the store, ensuring staff know what is expected of them, that they have the tools to be successful in their roles and that everyone in the store is working in support of the co‑op’s mission.

They will ensure smooth daily store operations, prompt and friendly customer service, implementation of co‑op wide merchandising and marketing plans, and a well‑maintained store appearance.

The Store Director coordinates with their direct reports to ensure department operations are effective and meet Co‑op standards. They will work with all direct reports to ensure fairness and equity for policy adherence. The Store Director helps create a positive work environment and develops positive and effective work relationships with direct reports. They ensure all departments meet customer service, sales, margins, and labor goals.

The Store Director supports the co‑op’s commitment to being a diverse, equitable and inclusive place to shop and work. They will work to achieve the goals, objectives, and standards in alignment with TCCP’s mission and supports the goals and strategies of the CEO.

CEO

Asst. Store Director, Front End Manager, Grocery Manager, Produce Manager, Prepared Foods Manager, Wellness Manager, Meat & Seafood Manager, Managers on Duty, Multi Department Clerk, Store Receiver

• Uphold the Leadership Code of Conduct in all actions. Model expected leadership behaviors for all staff.
• Provide an excellent customer experience, monitor and follow-up on customer service survey scores.
• Ensure that all aspects of store operations serve TCCP’s mission and values, implementing and adhering to global programs and expectations.
• Model exceptional customer service skills.
• Model exceptional communication and teamwork. Set the expectation and tone for workplace conduct.
• Implement and use effective tools for measuring if operational expectations are met, follow-up on any gaps that are discovered.
• Provide a consistent management and leadership presence in the store.
• Lead regular store management meetings
• Participate in regular TCCP meetings as required or requested.
• Develop annual strategic plans that support co‑op wide plans for the coming year. Engage store leadership team and staff in the process.
• Collaborate with marketing and purchasing departments to develop meaningful and seasonal promotional plans that contribute to TCCP’s overall marketing and merchandising goals.
• Coordinate operations between and among store departments.
• Ensure communication within the store and with TCCP is effective.
• Coordinate all aspects of store work with centralized TCCP administrative departments.
• Promote and comply with all relevant safety standards and health department requirements.
• Ensure proper maintenance of storefront, parking lot, and other co‑op service areas.
• Monitor store equipment and fixtures and ensure they are maintained in good working order.
• Ensures store facility is safe and secure for customers, staff, equipment, and inventory.
• Lead union contract negotiations, working with HR and other parties as required. Act as primary contact for your unit’s union.
• Ensure all legally and union required meetings take place (e.g. – Safety Committee, Leadership Management Committee, etc.)
• Other duties as assigned by senior co‑op management.

• Participate in developing annual operating and capital budgets for store following TCCP budgeting processes.
• Regularly…