Assistant Manager, TRIP Operations
Listed on 2026-09-21
-
Management
-
Transportation
WHO WE ARE
We are the Metropolitan Council
, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.
We are committed to supporting a diverse workforce that reflects the communities we serve.
The Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as a resource for those who carpool, vanpool, walk or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
The Assistant Manager
-Transit Rider Investment Program (TRIP) ensures that the TRIP Department policies & procedures adhere to TRIP program requirements as defined in MN State Statute, demonstrate directly plans, coordinates, and manages the daily activities and operational expectations of TRIP agents while focusing on the appropriate level of engagement, education, and resource opportunities for the customer.
This position will coordinate oversight for partnerships with rail operations, bus operations, Metro Transit police Transit Rider Social Services (TRSS) and other public safety agencies while guiding, administering policies, establishing departmental priorities, and managing projects and staff to improve the customer experience that preserve public transit for the public good.
Note:
The candidate's permanent residence must reside in Minnesota or Wisconsin. This recruitment will establish an eight (8) month Eligibility List for current and future vacancies.
- Monitor productivity of TRIP agents and TRIP supervisors in the areas of fare inspection, fare non-compliance citations, and rider contacts.
- Create the appropriate metrics to monitor effectiveness of the presence and engagement of TRIP agents and TRIP supervisors.
- Conduct debrief sessions after special events, critical incidents, etc.
- Assist with annual department goals using the Metro Transit goals as a guideline.
- Provide staff with the appropriate level of technology to be able to complete reports such as facility condition reports, customer surveys, etc. as required or directed.
- Define areas of the TRIP agent's and TRIP supervisor's job description that need specific criteria for a consistent method of direction and measurement.
- Work with employees to establish annual goals.
- Conduct quarterly reviews.
- Give timely feedback to employees.
- Document employee performance consistently.
- Provide coaching, training, and ongoing development as well as corrective action, work improvement plans, and discipline as required.
- Preview candidates' applications.
- Create and monitor pre-employment testing.
- Grade, score, and interview potential candidates.
- Provide staff with the appropriate level of training.
- Establish relations with internal department heads, private, and public sector officials.
- Understand the scope of the project/event.
- Ensure the needs of the customers are considered and met during projects and events.
- Plan and coordinate for TRIP agents and TRIP supervisors to assist with special events, detours, and any related security events.
- Understand the ATU contract, TMSA contract, and any private service provider as appropriate.
- Stay abreast of all the daily operations, outreach needs, and events in the region's service area.
- Work with other stakeholders (i.e., TRIP manager, Transit Rider Social Services/TRSSMTPD, Customer Relations, employees, executive leadership, external stakeholders) to evaluate deployment strategies and adjust as needed.
- Coordinate with Customer Relations and Transit Information to ensure that service…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).