General Manager

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The General Manager is an execution-focused operational leadership responsible for the performance of a client's core lottery system, supporting technology environment, and site team. The position ensures that operations, technical services, projects, releases, and customer commitments are delivered safely, reliably, on schedule, and in accordance with established standards.

The General Manager is accountable for site execution, including service delivery, operational performance, issue resolution, project implementation, workforce leadership, financial management, contractual compliance, and regulatory and audit readiness.

The General Manager partners with the Account Managing Director to support account priorities and translate approved initiatives into executable site plans and measurable results.

Serving as the senior operational contact for the site, the General Manager coordinates Scientific Games teams, the Lottery, vendors, and other stakeholders to maintain system availability, resolve issues, complete projects, and achieve the client’s operational objectives.

• Lead the day-to-day operation and delivery of the core lottery system and its supporting technical environment.
• Ensure that systems, software, infrastructure, services, projects, and personnel meet contractual, operational, security, quality, and performance requirements.
• Maintain accountability for system availability, service reliability, incident response, problem resolution, change execution, and operational readiness.
• Direct the implementation of site projects, system releases, upgrades, maintenance activities, and other approved initiatives.
• Develop and manage detailed operational plans, schedules, resource requirements, risks, dependencies, and delivery milestones.
• Maintain end-to-end ownership of operational issues, including escalation, stakeholder communication, root-cause analysis, corrective actions, and timely resolution.
• Ensure performance against service-level agreements and other contractual commitments.
• Provide clear, timely updates to internal and external stakeholders regarding operational performance, incidents, project delivery, risks, and corrective actions.
• Lead and develop site personnel through workforce planning, coaching, performance management, succession planning, and professional development.
• Establish clear team priorities, responsibilities, performance expectations, and accountability for results.
• Coordinate internal departments, technical teams, vendors and external stakeholders to ensure effective execution and uninterrupted service delivery.
• Maintain compliance with contractual obligations, company policies, regulatory requirements, security standards, and internal and external audit requirements.
• Develop and manage the site operating budget, forecasts, staffing plans, and expenditures.
• Identify and implement opportunities to improve efficiency, service quality, reliability, and cost performance.
• Use operational data, service metrics and key performance indicators to monitor results, identify risks, and drive continuous improvement.
• Maintain a productive working…