Operations Supervisor - TAS

About the Role

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.

The Operations Supervisor is responsible for managing and overseeing the operations of the business unit while acting as the Transdev liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.

You will be on the ground floor of new technology that will shape the way people travel. At the same time, you will be helping implement and drive change for your community and the world.

Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.

Transdev shares the client’s commitment to safety and is continuously strengthening a culture where safety is the top priority.

• Competitive compensation package of minimum $79,040 – maximum $91,520

• Vacation: minimum two (2) weeks
• Sick days: 5 days
• Holidays: 6 days
• 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability

The above benefits are the Corporate office policy; benefits vary by location.

• Maintain Transdev’s high standard of safety, inside and outside the vehicle
• Operate with safety as the primary goal
• Act as deputy for technology by communicating courteously with management, engineers, and the public
• Respond to system emergencies, investigate and complete accident reports, incidents, and customer complaints
• Public/customer-facing management and leadership of hourly workforce
• Field work and on‑road operations with workforce required to dispatch, respond, and troubleshoot
• Strategic planning and forecasting to meet client demands
• Remote workforce management, scheduling, and staffing to meet client requirements
• Results driven and capable of translating TAS and client deliverables, KPIs, and metrics into daily performance
• Assist team members with payroll, interpersonal issues, and career development
• Communicate announcements to the team and lead debriefs with safety messages at the forefront
• Support the client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
• Coordinate, monitor, and supervise the activities of subordinates and inform other management personnel of operational or personnel problems, offering ideas toward resolution
• Ensure compliance throughout the division to global process standards and work on continuous improvement initiatives
• Respond to service problems and investigate unsafe location/situation reports, making recommendations to resolve the unsafe situation
• Develop and schedule program work plans in accordance with specifications with the client’s staff; oversee daily operations and coordinate activities of the program, determining priorities
• Maintain a high degree of confidentiality of all information
• Apply policies, procedures, and standards, taking personal responsibility for safety of self and others during testing
• Perform all other duties as required

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2+ years of operations experience leading teams
• Degree in Engineering, Operations, or related field preferred