EVS Operations Supervisor

Summary

We are currently seeking a EVS Operations Supervisor to join our Unit/team. This full‑time/part‑time role will primarily work on‑site/remote/hybrid (SHIFT). Purpose of this position:
Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible). Current List of non‑MN States where Hennepin Healthcare is an Eligible

Employer:

Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin.

• Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments
• Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed
• Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience

• Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required..
• Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensures duty lists are revised and current at all times
• Monitor daily equipment use, cleaning and maintenance
• Participate in facility quality assurance program as required.
• Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight.
• Perform quality assurance inspections daily or assigned
• Handles or delegates special requests or projects as assigned
• Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals
• Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times

• Coaching hourly staff. Design group employee recognition and training programs every other month. Additionally, design and administer one‑on‑one and small group hospitality or job specific/focused training for hourly employees
• Encourages and nurtures staff creativity and innovation within the healthcare program
• Assign staff to established work areas of project duties
• Reviews duty lists with regular and relief staff periodically
• Assign equipment to staff
• Participates in staff selection process and interviews candidates as needed
• Ensures that staff receive proper orientation, initial and on‑going training
• Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls
• Provide and monitor individual guidance/motivation of staff to enable full potential performance
• Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed
• Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed

• Conducts, oversees and directs the providing of in‑service training for department employees;
• Insures compliance with hospital, housekeeping, and…