Patient Programs Associate

ABOUT INSPIRE MEDICAL SYSTEMS

Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients' lives through sleep innovation.

We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve.

At Inspire, we value people - your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement.

If you're passionate about making a difference in people's lives and want to work with innovative technology, come be a part of our great team!

The Patient Programs role is responsible for the development, execution, and overall management of programs and experiences for prospective Inspire therapy patients. The position requires a customer-service mindset while working cross-functionally to execute key initiatives, reduce friction along the care pathway, and ensure a positive experience for prospective patients.

• Work closely with Inspire Advisor Care Program leadership team to build efficient pathways to Inspire therapy consultations
• Communicate and coordinate with internal stakeholders and external vendors while responding in a clear, concise, and timely manner
• Assist with day-to-day management of the Advisor Care Program
• Assist with additions, removals and changes to ’s physician listings
• Manage Advisor Care Program escalation list to ensure prospective patients have a positive experience and are scheduled in a timely manner
• Collaborate with sales and marketing teams to optimize and improve the overall customer and physician experience
• Become an expert in Advisor Care Program scheduling methods, and speak confidently to Inspire Field Team on process, implementation and results
• Provide feedback to Inspire Advisor team on call scores, tonality, scripting, etc
• Internal technology expert, assisting with strategy and ongoing improvements to the call center platform
• Create and lead training for Inspire Field Team to execute programs effectively
• Develop and distribute materials related to sales, training, and marketing
• Analyze reports to identify data trends at a clinic, territory and national level, and use data to inform meaningful conversations with Inspire Field team
• Provide vendor support, enroll clinics and build reports for home sleep testing partnerships

• Excellent verbal and written communication skills
• Excellent sales and customer service skills
• Project management experience and/or strong organizational skills
• Strong analytical and problem-solving skills
• Ability to navigate ambiguity, change, and uncertainty to deliver results with cross-functional teams in a positive manner
• Proficient with Microsoft Office Suite or related software

• Experience with CRM (Dynamics preferred)
• Working collaboratively with external vendors
• Previous experience in healthcare, medical device or call center operations

• Bachelor's degree in Marketing, Communications, Business, or related field required
• One to three years of related experience in business, marketing programs, customer service, or related field preferred

Inspire offers a…