Director, Academic Operations and Student Services

About the Job

The Director provides strategic governance, organizational design,and administrative leadership for CCAPS undergraduate and graduateacademic operations and student services. Managing amultidisciplinary team of 8-9 direct reports, this role drivesoperational excellence and workflow efficiency across the studentlifecycle using process mapping, data analytics, and AI-assistedenterprise tools. Operating with broad latitude in a complex environment, the position balances distinct undergraduate and graduate student services with academic capacity planning andfiscal sustainability.

This is a hybrid position with 2-3 required in-office days weekly.

There will be other days/times, including evenings when attendance is expected at unit/college/campus level events. It is a 12-month,continuous position.

Please note, this position is not eligible for H-1B or Green Card sponsorship.

• Partner with the Director for Undergraduate Academic Advising and Student Success to develop, maintain, and continuously improveundergraduate student handbooks and onboarding frameworks.
• Oversee undergraduate degree audit system operations (APAS) andthe exceptions process, using process mapping to streamlinehandoffs between academic advisors and central registrarteams.
• Direct undergraduate graduation clearance processes acrossCCAPS academic programs, integrating enterprise technology and automated checks to eliminate administrative bottlenecks.
• Provide strategic undergraduate student services input duringcourse and curriculum development to ensure new academic offerings are suitably resourced.

• Lead the strategic coordination and execution of the graduate admissions lifecycle, establishing equitable, holistic review practices and leveraging data analytics to track funnelmetrics.
• Lead the coordination of annual academic progress reviewsacross all terms for graduate populations (utilizing GPAS) toensure milestone tracking and timely degree completion.
• Develop, maintain, and update graduate student handbooks,academic policies, and orientation processes tailored specifically to post-baccalaureate student needs.
• Oversee graduate degree audit systems (GPAS), exceptionapprovals, and final degree clearance workflows for all CCAPSgraduate programs.

• Design and implement data-driven enrollment forecasting modelsto establish course viability standards, optimize instructionalcapacity, and guide long-term resource allocation.
• Monitor instructional cost data alongside program leadership,ensuring alignment between course scheduling, faculty compensationcosts, enrollment projections, and unit financial goals.
• Lead unit-level planning and continuous improvement forcatalog, curriculum, and course scheduling using Course Dog, Asana,and People Soft, exercising daily operational decision autonomywhile escalating systemic policy changes to executive leadership.
• Interpret university and college academic policies, translating them into clear operational procedures and standardized workflow documentation.
• Partner with Directors of Undergraduate Programs and Graduate Programs to develop faculty course assignments and manage adjunctand overload commitments.
• Drive continuous improvement initiatives in instructionalhiring and course assignment workflows to build operationalscalability.
• Serve as the primary operational liaison between directors,faculty, and central university units.

• Directly manage, lead, and evaluate a team of 8-9 direct reports, exercising full supervisory authority to hire, transfer,suspend, promote, discharge, assign work, reward, and discipline staff.
• Build team capability in data literacy, enterprise systemsusage, and AI-augmented administrative workflows to streamlinehandoffs and reduce operational friction.
• Establish structured performance management and succession planning frameworks to build internal bench strength and ensureunit continuity.
• Lead change management initiatives across the unit, guidingstaff through organizational design shifts and technologydeployments.
• Foster a diverse, equitable, and inclusive team environment,ensuring operational practices reflect the college's commitment toaccess and equity.

• BA/BS degree plus at least 8 years of relevant experience, or aMaster’s degree plus 6 years of relevant experience.
• Demonstrated successful experience in…