Director of Operations

Creed Interactive
500 S Washington Ave
Suite 2060
Minneapolis, MN 55415, USA

Creed is digital. Ignited by uncommon dedication. We are experts in digital design, technology development, and consultative digital strategy that is anchored in teamwork. Creed is proud to provide custom digital solutions and design work for clients ranging from local nonprofits and small to medium-sized businesses to Fortune 500s, with deep roots in regulated industries such as insurance, Med Tech, manufacturing, and the public sector, where quality, security, and accountability are not optional.

As Director of Operations at Creed Interactive, you are the person who makes sure what we promise our clients is what we deliver: on time, on budget, and at a level of quality we are proud to put our name on. You will run the day-to-day operations of the agency, lead our team of project managers, and own the execution and outcomes of every client engagement.

Working shoulder to shoulder with the General Manager, you will translate company goals into operating plans, cadences, and metrics, then hold the organization accountable to them, starting with yourself.

This is a hands-on leadership role for a builder, not a caretaker. You will modernize how a digital agency runs: instrumenting delivery with data, automating repetitive work with AI where it adds real value, and making decisions from evidence rather than instinct. You will also be a trusted voice for our clients, someone who communicates candidly, spots opportunities to expand the partnership, and helps grow accounts by earning the next project.

If you lead by example, are energized by turning ambiguity into operating rhythm, and are ready to go “All In” with a tight‑knight, talented team, Creed is the place for you.

As the Director of Operations at Creed Interactive, you will be expected to perform the following duties and responsibilities:

• Own day-to-day agency operations, including resourcing and capacity planning, scheduling, delivery cadences, and coordination across Development, Design, Project Management, and Sales.
• Design, document, and continuously improve how work moves through the agency, from intake, estimation, and scoping through delivery, QA, launch, and support, so that quality is repeatable rather than heroic.
• Partner with the General Manager to set annual and quarterly company goals; build the operating plans, KPIs, and review rhythms that make them real, and report progress transparently to leadership.
• Manage operational vendors, tooling, and budgets; identify cost, margin, and efficiency opportunities and act on them.

• Be accountable for the execution and outcomes of the full client project portfolio: scope, schedule, budget, quality, and client satisfaction.
• Maintain portfolio-level visibility into project health, risk, utilization, and margin; intervene early when a project drifts and lead recovery when it is needed.
• Establish and uphold delivery standards appropriate for regulated-industry clients, including documentation, change control, and security-aware practices aligned with Creed’s Cybersecurity and Data Protection Program.
• Run project retrospectives and turn what we learn into changes to process, templates, and tooling.
• Lead, coach, and grow a team of project managers; set clear expectations, give direct and timely feedback, and hold regular 1:1s and career conversations.
• Hire, onboard, and develop talent, and build enough depth that no client or project depends on a single person.
• Model the behavior you expect from others: show up prepared, communicate proactively, own mistakes, and do the unglamorous work when it matters.
• Foster a culture of accountability, psychological…