Community Manager

Business Manager
West Metro, Twin Cities

Who this is for: an experienced apartment community manager who already owns a P&L and holds a high standard. If you have not run a community with full accountability for occupancy, delinquency, and NOI, this is not the right fit. We have other seats open and we would still like to hear from you.

About You

• You have run a community. You know your occupancy, your delinquency, and your trade-outs without looking them up. You have built a budget and then defended the variances month after month.
• You also notice things. The scuff on the elevator wall, the burnt-out bulb in the corridor, the planter that needs attention before anyone mentions it. You walk the community because you want to see it, not because it is on a checklist. A resident should never be the one to tell you something is off.
• You answer people. Quickly, and with a real answer rather than a holding message. You believe service is a craft and that the difference between good and exceptional is almost entirely in the follow-through.
• And you like the systems. Yardi, CRM, revenue management, reporting tools. You are the person who learns what the software can actually do rather than working around it, and you push your team to do the same.

Ask yourself

• Have you carried full accountability for a community's occupancy, delinquency, and NOI?
• Have you built an annual budget and then managed to it, including monthly variance review?
• Do you hold a standard on curb appeal and common areas that residents notice without being told?
• Are you genuinely good with technology, and do you get more out of Yardi than most people around you?
• Have you hired, coached, and when it was necessary, exited someone on your own team?
• Can you keep a team steady and a resident feeling well taken care of on a busy day?
• If you answered yes to all six, we should talk.

About the Community

This is an established market-rate community in the west metro. Beautiful product, a team already in place, and residents who expect a concierge level of service and deserve it.

We are being deliberate about the match rather than filling a seat quickly, so we will talk with you about the specific community and portfolio early in the process.

About SAIL

SAIL is a Twin Cities multifamily management and marketing firm built on two principles:
Legendary Service. Operational Excellence. We run a concierge-style operation across market-rate, luxury, and affordable communities, blending operational discipline with creative innovation to deliver experiences that go beyond expectations. Our core values guide every decision:
Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, Enthusiasm. We hire people who hold themselves to that standard, and we invest in them.

About the Role

The Business Manager owns the community. Operations, financial performance, resident experience, team leadership, and the ownership relationship all run through this seat. You set the standard, you build the team that holds it, and you are the person ownership talks to.

You will not do this alone. SAIL's centralized maintenance, marketing, compliance, and accounting teams are behind you, and you will have an on-site team to lead. What we need from you is ownership of the outcome, a standard that does not slip, and the judgment to make calls in real time.

Reports to the Regional Property Manager.

Key Responsibilities

RESIDENT EXPERIENCE AND CONCIERGE SERVICE:

Deliver Legendary Service and hold the team to it. Respond fast and close the loop. De-escalate with composure, own reputation management, respond to reviews in a brand-aligned way, and build a resident event and engagement program people actually show up to.

PROPERTY PRESENTATION AND READINESS:

Hold the standard on curb appeal, common areas, amenities, and first impressions. Walk the community daily. Own unit turns, vacate-to-ready times, vacant-unit inspections, life-safety tasks, and capital execution. Catch it before a resident does.

FINANCIAL PERFORMANCE:

Own occupancy, revenue, delinquency, and operating expense performance. Lead the annual budget. Review monthly financials and variance, and lead corrective action when something is off track. Manage turn cost and schedule. Approve and code invoices within policy.

OWNERSHIP RELATIONSHIP:

Serve as the primary point of contact for ownership. Prepare and present monthly performance reporting across financials, operations, and capital. Bring problems forward early with a recommendation attached.…