Program Manager

About Cretex Medical

Cretex Medical is a leading contract manufacturer of precision components and assemblies for the medical device industry. Our customers view us as a trusted partner in the areas of injection molding, laser processing, metal stamping and device assembly. Learn more at

The NPI Program Manager is responsible for facilitating all aspects of the engineering projects for assigned customers from the early prototyping stage all the way into production. This position acts as the customer advocate and leads customer programs that ensures compliance to customer, industry, and company requirements and standards. This is an indirect leadership role with no direct reports.

• Manage customer projects to develop and meet requirements, scope, schedule, budget, and quality expectations
• Build and maintain positive working relationships with internal and external customers that encourages two-way communication
• Create a sense of urgency and leads customer programs through the organization in a timely manner
• Facilitate identification of risks to programs during both the Proposal/Quote phase as well as the Program realization phase
• Work with internal and external customers to put in place risk mitigation strategies and parallel paths as necessary
• Understand manufacturing capabilities and capacity of the organization
• Achieve a high-level understanding of manufacturing and engineering processes that relate to the medical device industry
• Facilitate quotations and proposals for company products and services in a timely fashion that put the business in a position to win new programs
• Work closely with the manufacturing engineers, quality engineers and operations teams to ensure gross margin targets are maintained or exceeded
• Lead discussions with customers and internal teams on designs, troubleshooting and finding cost effective solutions
• Maintain and update project timeliness
• Manage/facilitate the transfer to production with internal NPD/NPI teams
• Proactively communicate with customers on a routine basis and provide project plans, timelines, and milestones that meet their expectations
• Work closely with Engineering, Operations/Production, Supply Chain, Scheduling, and Quality to meet or beat customer delivery dates and On-Time-Delivery (OTD) performance
• Work with Quality to facilitate customer required audits
• Supports S&OP planning for assigned programs and customers
• Associate degree in related field
• 6+ years of experience in medical device assembly design or manufacturing as a project or engineering leader
• Extensive experience with medical device contract manufacturing
• Experience managing numerous projects simultaneously using appropriate software tools (i.e. Excel or Microsoft Project) and professionally communicating project status to customers
• Knowledge of ISO 13485, and FDA regulations
• Proven interpersonal and leadership skills to manage cross-functional teams with accountability to program timelines
• Demonstrated ability to consistently achieve short and long-term business results
• Facilitate root cause analysis discussions with team members to support the identification of underlying issues and promote collaborative problem-solving
• Knowledge and experience with Lean Manufacturing preferred
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)
• Clear and effective verbal and written communication skills
• Strong attention to detail
• Ability to work in a manufacturing environment

• Bachelor’s Degree in Engineering
• PMP Certification

We recognize the contribution of every individual and promote growth, safety and security for all our employees. Cretex Medical values performance and pays competitive wages along with a rich benefit package. We offer a positive work environment with a focus on continuous improvement.

Here are some of things that employees have said about working for Cretex Medical

• "The culture at Cretex is collaborative. Everyone here is willing to help you whether it is a director, a machinist, or your boss. Everyone is always willing to help you figure out a project and get it done right."
• "I would tell potential interns that Cretex is a great company to work for. It has set a high bar for corporate culture as well as the quality of work you can do. I would definitely recommend it."
• "I learned that I really like the medical device industry. The importance and the gravity of what we do here is felt by the employees. You can have that…