Account Director, Client Services

About Ovative Group:
Ovative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and United Health Group transform their media and measurement programs. The result? Profitable growth that speaks for itself. At Ovative, we don't just track data, we redefine success.

How do we do it? Our proprietary Mar Tech platform, EMRge helps businesses transform marketing into a driver of sustainable growth. Powered by Enterprise Marketing Return (EMR), our differentiated approach to holistic media buying, planning, and measurement, EMRge is the first Mar Tech platform to measure businesses holistically. We're all about raising the bar every day, and it shows. Our work has been recognized by organizations like Digiday, Google, Inc.

5000, USA Today, and Search Engine Land.

Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality.

We are looking for a bold Account Director to join our team at a fast-growing company with the highest standards of talent, fun, and client success. In this role, you will be responsible for leading two to four major client accounts, focused on driving strategic business impact, creating a world-class client experience, and steering mid-to-long-term account growth. The ideal candidate will demonstrate phenomenal client relationship management, inspiring team leadership, strong critical thinking skills, as well as an understanding of the digital marketing industry.

This candidate must be self-directed, comfortable supporting multiple work streams, and be able to think critically to identify opportunities for further innovations and communicate effectively.

• Account Performance and Strategy
  • Develop and lead cross‑functional marketing strategies and roadmaps aligned with client priorities that drive results and grow the business on a one‑to‑three‑year
  • Accountable for regular & timely messaging on overall health of accounts to key senior internal & external partners
  • Responsible for overall performance KPIs keeping a pulse against goals removing barriers to drive forward momentum
• Unparalleled Client Relationship Management
  • Accountable Lead, drive, retain and grow the overall relationship and performance of two to four Ovative accounts
  • Effectively manage client relationships, establishing trust and credibility and serving as an expert on their business for digital media, measurement and the overall business model
  • Own the relationship strategy and create strong relationships with key decisions makers, beyond day to day contacts
• Team Leadership and Employee Development
  • Actively coach account teams, account managers & future account directors to solve complex client problems
  • Support teams in structuring their work streams, allocating team resources, providing role clarity and aligning subject matter expertise as needed
  • Foster a culture of open communication, and candid 360‑degree feedback
  • Inspire account teams and direct reports to achieve their quarterly, annual, and long‑term goals, helping to mitigate roadblocks along the way
  • Inform staffing strategy and help recruit, onboard and develop new Ovative team members and leaders

• 10+ years of experience directly responsible for leading cross‑functional business strategies through clear communication, structured problem solving skills, and project management ownership
• 5+ years of experience managing direct reports
• Strong ability to solve analytical, conceptual and big picture problems using sound critical thinking techniques
• Experience building, leading, and developing teams with diverse team members from a range of…