Case Manager - Street Outreach

The Outreach and Shelter Department serves single adults through our emergency response programs. Our programs include Shelter, Street Outreach, and the Welcome Center. Through these programs, we often encounter individuals along the broad spectrum of homelessness, from recently homeless to chronically homeless individuals. The objective for each program is to build rapport and assist individuals in connecting to stable housing and achieving their goals.

Agate Housing and Services' Street Outreach Program is an innovative and nationally-recognized housing-focused street outreach model that serves people throughout Hennepin County who are unsheltered, living on the streets or in other places not meant for human habitation.

Street Outreach Case Managers are tasked with engaging these individuals to meet them where they are holistically, and work with them to achieve their housing goals. They provide a spectrum of services on the path to housing, such as resource navigation, material support to keep people safe in inclement weather, and connection to healthcare supports .

Often this means going to campsites and other places where individuals might stay while experiencing unsheltered homelessness. All Street Outreach is done in pairs with either another team member or another service partner. Street Outreach Case Managers work closely with other members of their team, the Welcome Center staff and with a variety of community partners including other outreach teams, housing providers and other health and human service providers, the City of Minneapolis, and Hennepin County.

In addition to light-touch engagement with individuals in the field or during drop-ins, each Street Outreach Case Manager carries a caseload of 12-15 participants that they provide housing-focused services to . Primary tasks in this role are completing housing assessments (typically through Coordinated Entry), supporting participants in connecting with housing opportunities, and employing creative problem-solving to remove barriers to housing.

• Provide housing-focused services to those experiencing unsheltered homelessness, and maintain a caseload of 12-15 participants
• Coordinate with Agate Housing and Services housing programs and other service providers to help participants progress towards stability
• Complete accurate case notes, data collection and weekly reporting for assigned participants through online databases including HMIS and Client Track
• Conduct outreach services to those experiencing literal homelessness, unstable housing,
• and those unable to be inside during daytime hours to connect them to support services and life‑saving supplies
• Staff on‑site drop‑in hours at main office , to provide resource navigation and material support (including harm reduction gear)
• Utilize personal vehicle for Street Outreach
• Respond to voicemails, emails, and other communication promptly
• Adhere to mandated reporting responsibilities
• Other duties as assigned

This position requires regular travel within the community to attend meetings, provide client support, and fulfill program‑related duties. Employees may be required to transport clients or travel independently using their own personal vehicle. Mileage and other eligible travel expenses will be reimbursed in accordance with company policy. A valid driver’s license, reliable transportation, and current auto insurance are required.