Resident Connections Coordinator

Summary

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo (formerly Resource, Inc. OR RESOURCE Chemical and Mental Health). The position will provide supportive services to residents at Aeon’s OHP properties, the Continental and the Lamoreaux. OHP is a set of Aeon buildings that provides formerly homeless single adults with a safe and permanent home and support services to help residents regain and maintain stability in their lives, homes and the community.

This energetic and adaptable employee will work as part of a team to assist residents to maintain housing, support access to community resources, and foster community engagement and resident leadership. The Resident Connections Coordinator (RCC) must be knowledgeable about and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness.

Hours for this position are Mondays to Fridays, 9-5pm.

• Welcome new residents and actively build relationships, explaining the resident services program, and offering information and support to those wishing to access resources.
• Develop supportive professional relationships with residents that help enhance the quality of their lives, empower and encourage them in taking the steps to achieve self-sufficiency.
• Identify, develop and maintain referral partnerships with local social service agencies that effectively assist residents to achieve their basic needs and life goals in areas including education, employment, mental and physical health. Accessing mental health crisis services or Adult Protective Services for residents is a common component of the position.
• Partner with Property Management when a resident is in jeopardy of eviction and offer support to the resident to positively and quickly rectify the situation.
• Provide flexible services during times that meet the needs of participants.
• Facilitate resident meetings with Property Management and implement community engagement activities such as support groups, movie/game nights, resident leadership council, community health education workshops and social celebrations, sometimes with the support of outside volunteers.
• Provide support and leadership to team members to enhance community engagement at both the Continental and the Lamoreaux.
• Ensure residents are informed of opportunities to participate in the direction of programs, and that residents have bona fide and systematic access for expressing concerns and affecting positive change.
• Encourage and facilitate resident leadership through the RPC (Resident Planning Committee) and other resident leadership opportunities.
• Communicate and coordinate services with all team members. Attend regular team meetings and other required meetings.
• Develop and maintain positive working relationships with staff, volunteers, participants and other stakeholders.
• Network with other community providers of similar services.
• Maintain individual electronic Client Track files, including timely detailed case notes, signed data privacy, intake and discharge summaries, and Releases of Information.
• Understand and comply with necessary documentation for MN Housing and Hennepin County Housing Support.
• Maintain accurate records including employee time sheets and travel expenses.
• Participate with funding reports, and site visits as requested.
• Ability to work very well independently, with excellent skills in teamwork and collaboration.
• Ability to be flexible and manage time.
• Knowledge of Harm Reduction/Housing First Model and commitment to that model.
• Knowledge of trauma-informed service and motivational interviewing techniques.
• Keep up to date and knowledgeable on community resources and trends. Expand knowledge base around topics that affect OHP resident population.
• Ability to communicate effectively, positively and professionally with participants, providers, landlords, family members and others.
• Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
• Have organizational skills and be able to multi-task in order to accomplish the…