Senior Quality Assurance Analyst

Senior Quality Assurance Analyst

Kipsu is rooted in a simple, yet profound goal:
Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. This role is crucial to the significant, sustainable growth and continued global expansion forecast for Kipsu's near future.

At Kipsu, our QA team plays a key role in ensuring that our product is of high quality. They take a leading role in guiding these efforts in both the short and long term, and help share our culture of quality and commitment to serving our customers. Our Quality Analysts are embedded within our software development teams alongside developers, architects, and product owners.

Write, execute, and maintain detailed test plans and test cases for new features, enhancements, bug fixes, and large cross-functional initiatives. Regularly update and organize test suites; proactively maintain a well-documented library of test plans for reuse and regression. Build and maintain automated end-to-end tests, regularly contributing meaningful enhancements to test frameworks and scripts. Demonstrate knowledge of automation concepts and improve testing efficiency through effective use of test automation tools.

Prepare test environments with appropriate configurations, test data, and settings for issue testing, UAT, regression, and release cycles. Design and execute comprehensive API test suites Actively participate in all Agile ceremonies and QA phases, providing accurate estimates, reporting risks, and collaborating on user stories and acceptance criteria. Participate in design and requirement reviews, ensuring testability, quality considerations, and clear documentation.

Accurately verify, reproduce, and prioritize bugs reported by customers; set priority/severity ratings using thoughtful reasoning and impact analysis. Dig into logs, network traces, and backend data to independently diagnose root causes. Perform release testing and own release communication in coordination with the release cycle. Coach and mentor other quality analysts on the team Comprehensive accessibility testing meeting WCAG 2.1 AA standards Apply a solid understanding of non-functional testing techniques (usability, performance, reliability, etc.)

to create and execute relevant tests. Champion best practices in QA by proposing improvements in process, tooling, and documentation to elevate the team's overall quality standards. Write and execute SQL queries, including joins across multiple tables, to support data validation and test setup. Foster cross-functional teamwork by initiating and leading collaborative efforts between QA, engineering, product, and support teams.

6+ years of experience as a Quality Analyst and/or Quality Engineer 2+ years of experience in a lead QA role 2+ years of hands-on experience with automated testing tools such as Selenium, Cypress or Playwright Strong hands-on API testing experience (we use Postman) Strong knowledge of SQL Self starter who can hit the ground running Attention to detail and organization – You take pride in your work and in knowing that we have covered all the bases and will let us know if we haven't Ability to collaborate with Engineering, Product and customer-facing teams to deliver critical new capabilities into the field Experience mentoring and leading other quality analysts Experience coordinating and executing web and mobile software releases Ability to Identify and address non-functional testing needs (performance, security, accessibility) Ability to communicate effectively on technical concepts with technical and non-technical audiences

We're a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals. Our culture– We have a team of highly motivated colleagues who are all in…