Print Production Level 3

Print Production Level 3

Location:

Golden Valley, MN

Job Type: Hourly Consultant

Pay: $18.12 - $21.00

Essential Functions:

• Operate digital printing, color production, and high-volume print/copy equipment to meet customer requirements.
• Receive, review, electronically log, estimate, schedule, and track incoming print production jobs.
• Perform quality inspections before, during, and after each production run to ensure accuracy and quality standards.
• Operate finishing equipment including paper cutters, laminators, hole punchers, folders, inserters, and other bindery equipment.
• Prepare, convert, scan, and index hardcopy and electronic files for print and digital distribution.
• Inspect print files for issues such as fonts, image resolution, formatting, and registration before production.
• Integrate variable data files into print templates as required.
• Track, archive, back up, and store customer jobs for future reuse.
• Apply asset tags to office equipment and maintain accurate asset databases.
• Coordinate office equipment moves, additions, and changes at customer locations.
• Perform basic operator maintenance and cleaning on production equipment.
• Collect equipment meter readings and maintain production and billing logs.
• Process incoming and outgoing fax communications and maintain billing records.
• Respond to equipment issues by collecting diagnostic information and coordinating service with Xerox or third-party vendors.
• Support customer supply and service requests as needed.
• Provide basic training to customer end-users on production equipment.
• Assist in developing work processes, templates, and operational improvements.
• Lift and move materials and equipment weighing up to 50 pounds.
• Perform additional production and customer support duties as assigned.

Skills:

• Strong customer service and communication skills.
• Proficient with Microsoft Office Suite (Word, Excel, and PowerPoint).
• Ability to create spreadsheets, apply formulas, sort/filter data, create graphs, import/export information, and embed files.
• Comfortable navigating web-based applications, email systems, and network resources.
• Ability to locate and manage network drives, files, and printers.
• Strong data entry and document management skills.
• Basic understanding of file conversion and digital document preparation.
• Working knowledge of print production workflows and document optimization.
• Basic mathematical skills, including multiplication, division, and percentages.
• Ability to troubleshoot production issues and coordinate equipment service.
• Demonstrated professionalism, business maturity, and attention to detail.
• Ability to coach and mentor team members when needed.
• Ability to manage multiple priorities in a fast-paced production environment.

Experience:

• Minimum of one (1) year of experience in a customer service environment.
• Previous experience operating digital print production and finishing equipment preferred.
• Experience with high-volume print operations, document imaging, mail processing, or production services is highly desirable.

Education:

• High School Diploma or equivalent required.
• Post-secondary technical training or equivalent work experience in print production, office technology, or a related field preferred.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.