Quality Technician II, Post Market Complaint Investigation

12 month contract, local to Minneapolis/Saint Paul and surrounding region for fully onsite position

This role leads investigational efforts at our client's Post Market Complaint Investigation Site (CIS), focusing on conducting investigations of returned products related to complaints, focusing primarily on Capital Equipment (e.g., computer systems). Reviews return device data, completes investigation documentation and coding, and ensures conclusions align with testing results. Collaborates cross-functionally with teams such as Design Quality, R&D, Supplier Management, and Operations to support thorough analysis and risk understanding.

Escalates product issues, drives continuous improvement, and reports findings.

• Conduct independent failure analyses and document complaint findings.
• Utilize testing tools and techniques to support root cause investigations.
• Identify patterns through data analysis, including manufacturing data review.
• Investigate and support resolution of NCEPs and CAPAs.
• Collaborate across departments to resolve product issues.
• Support lab operations and enhancements.

• HS Diploma and 1 year of related experience.
• Proficient in Microsoft Word, Excel, and Outlook
• Strong attention to detail
• Solid writing and communication skills

• AA Degree or equivalent work experience in related discipline
• Experience in SAP, MES, or Track Wise
• A production or manufacturing background has proven to be a strong fit for this role.
• Candidates with 2 to 3 years' related experience as worked well in this role