Service Manager Front House

Service Manager - Front of the House

801 on Nicollet is looking for a Front-of-the-House Service Manager to join our team! This is a full‑time, entry‑level restaurant management position that supports & assists with the front‑of‑the‑house (FOH) service operations of a recently opened upscale eatery and cocktail bar in downtown Minneapolis. The ideal candidate is a detail‑oriented, highly motivated professional with a strong sense of hospitality, excellent communication and interpersonal skills, and a true passion for upscale service, food and drink.

• Bonuses (quarterly) based on restaurant performance
• Bonus (annual) based on individual performance
• Medical/Dental/Vision insurance
• Short Term & Long‑Term Disability insurance
• 401(k) matching
• Employee discounts
• Flexible schedule
• Paid time off

• Support and assist GM & AGM with management of operations for the restaurant, including wine list, inventory, purchasing, restaurant organization/cleanliness, staff performance management/training/retention, staff schedule management, menu updates, guest interaction, etc.
• Support and assist GM & AGM with oversight of bar operation (menus, trainings, organization, inventory)
• Maintain and improve restaurant standards (FOH staff, BOH staff, restaurant appearance & maintenance)
• Assist with managing the FOH Labor, Food Cost, Pour Cost and other operating expenses to remain in line with company standards
• Ensure restaurant team understands and follows SOPs for service and 801’s human resources policies and procedures
• Conduct pre‑shift meetings with restaurant co‑managers and staff
• Participate in weekly management calls and other meetings as required
• Assist with recruitment and hiring of FOH staff for the restaurant, assist with BOH hiring as necessary

• Minimum of 1 year, but preferably at least 2 years of restaurant management experience in a full‑service, fine dining establishment
• Basic understanding of and ability to become proficient with restaurant accounting & financial systems, including opening & closing paperwork, inventory, invoice entry, weekly submittals, etc.
• Advanced knowledge of beer/wine/spirits is preferred
• Experience managing a beverage/wine program is preferred
• Experience in restaurant marketing/sales/business development is preferred
• Ability to remain calm, professional and use good judgment under pressure
• Ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast‑paced / high‑stress environment
• Must be available 7 days per week, including day/evenings, weekends & some holidays
• Regular, predictable and reliable attendance
• Physical ability to work on your feet, alertly, for extended periods of time
• Ability to maintain balance of food and drink service trays
• Physical ability to frequently lift up to 50 lbs
• Ability to bend, reach, squat, kneel, climb and twist

801 Restaurant Group offers a competitive compensation package which includes the annual salary listed below, plus quarterly and annual bonus opportunities.