Client Operations Lead

Client Operations Lead

Barry's, Minneapolis, Minnesota, United States

Barry’s is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department ().

The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The role focuses on providing an exceptional in‑studio experience, maintaining high standards of hospitality and communication, and acting as a brand ambassador to foster memorable client experiences.

• Serve as studio leader in the absence of GM/AGM/COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
• Support the client experience with hospitality and studio amenities to build personalized experiences that drive sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted, and have a memorable experience commensurate with the Barry’s brand
• Mentor, influence, and motivate peers while supporting all Barry’s initiatives, practices, and policies
• Develop constructive and cooperative working relationships with clients and staff, and maintain them over time
• Communicate with studio leadership and peers in a timely and efficient manner by telephone, in written form, e‑mail, text, or in person
• Deliver first‑class client experience or hospitality at all times
• Greet, assist and check in customers; respond to customer questions at the studio, by phone and email
• Handle studio membership database, register new clients, receive membership payments, and maintain client base
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
• Motivate team and build positive morale to drive results through accountability and celebrating successes
• Provide timely, same‑day coaching and feedback to team members, and communicate recaps to line managers appropriately
• Deliver operational excellence in all studio processes and ensure a clean and welcoming atmosphere at all times
• Guide clients with regard to the latest studio promotions, membership discounts, and/or special events
• Deliver quality shakes and customer service in the Fuel Bar; handle pre‑orders and orders on the spot, customized to each customer’s needs
• Maintain product knowledge for all studio retail operations
• Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, with the ability to work weekends, holidays, morning or night shifts, and adhere to the work schedule and minimum availability requirements

• Prepare studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping, vacuuming floors, and wiping mirrors
• Clean and maintain locker rooms to brand standard as directed
• Clean and maintain common areas including the lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Perform laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists

• Uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
• Represent the Barry’s brand within the studio and throughout the PA fitness community
• Assist in participating in and enhancing the community with your studio…