Retail Store Manager - Gift Shop

Overview

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a full time Store Manager for the Gift Shop at Abbott Northwestern Hospital, in Minneapolis, MN
, who embodies these qualities and is ready to take our store to the next level.

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team? Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success? If you re ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Work Schedule

• Monday
  - Friday: 8:00a - 4:30p

Gift Shop Hours

• Monday
  - Friday: 7:00a - 8:00p
• Saturday
  - Sunday: 8:00a - 7:00p

• The Store Manager is responsible for the gift shop s sales performance and ensuring the entire team is informed of store goals and performance progress.
• Keep the team updated on how the store is performing relative to these goals; every employee contributes to achieving these performance objectives.
• Store Appearance: ensure the gift shop is clean, organized, and visually appealing at all times.
• Oversee product display, shelf organization, floor cleanliness.
• Ensure compliance with sanitation and infection prevention standards.
• Implement and maintain corporate visual merchandising guidelines and ensure effective, attractive product displays to enhance the shopping experience.
• Adjust planograms as needed for promotions or seasonal changes and oversee arrangement of fixtures, shelves, and displays.
• Optimize store layout for accessibility, product visibility, and traffic flow; adjust fixture placement as required for new products or seasonal promotions.
• Ensure proper display of in-store graphics and signage; keep promotional materials updated and in good condition; follow hospital and corporate branding guidelines for all graphics.
• Infection Prevention Guidelines: ensure adherence to infection prevention protocols and guidelines; maintain cleanliness to prevent contamination and protect customers and staff; train staff accordingly and ensure proper use of PPE.
• Cash Management: oversee all aspects of cash handling and cash flow; ensure accurate register balancing and cash count at the end of each shift; address discrepancies and ensure proper setup of starting cash drawer; conduct regular cash counts and reconcile discrepancies; handle all payment types securely; train staff on processing transactions; maintain documentation per company policies.
• Banking: ensure timely and accurate bank deposits; complete necessary documentation; maintain accurate financial records for auditing purposes.
• Employee Management: oversee hiring, training, and development of gift shop staff; conduct performance reviews and manage scheduling within labor budgets; handle terminations per Human Resources policies.
• Partner Relationship Management: foster strong relationships with hospital contacts and volunteers; maintain clear, professional communication with hospital departments; support volunteer involvement and collaboration with the hospital.

• MINIMUM QUALIFICATIONS
• High School Diploma or equivalent
• Previous Experience In Store Management Is Required
• KNOWLEDGE,
  
  SKILLS AND ABILITIES
  
  
• Stand for long periods of time
• Leadership: be able to motivate a team, build trust, and create respectful relationships.
• Clear communication with customers and sales associates; strong customer service skills with the ability to build rapport with customers
• Ensure staff deliver excellent customer service and address complaints professionally.
• Strong sales skills with the ability to upsell and cross-sell products
• Excellent phone etiquette and communication skills
• Basic math skills for processing transactions
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously