Manager Duty

Job Description

Join the team at Eastside Food Co-op in the Heart of Northeast Minneapolis!

We're looking for team members who are visionary, hard-working and committed to community building! Evening and weekend availability required Manager on Duty

REPORTS TO:

Facilities ManagerFLSA STATUS:
Non-Exempt, Hourly EmployeeDEPARTMENT:
Administration

PURPOSE:

The Manager on Duty (MOD) is responsible for providing support in all areas of store operations to ensure excellent customer service and a clean and maintained facility, as well as the safety and security of staff, shoppers, property, and assets. The MOD is readily accessible to shoppers and staff, communicates and enforces store policies, and completes other tasks that contribute to the success of the co-op.

MOD's are trained in multiple positions across the store in order to provide operational support.

ALL CO-OP STAFF WILL:

Use all available tools and resources in order to provide excellent and knowledgeable customer service to all customers, coworkers, and vendors

Communicate professionally and respectfully with everyone you encounter while at work Adhere to all store and department policies and procedures

Demonstrate regular, predictable good attendance

Attend huddles and meetings as scheduled

Commit to contributing to a positive, team-building work environmentMANAGER ON DUTY

PRIMARY RESPONSIBILITIES:

As scheduled, open, close, and secure the facility.

Ensure the safe and security of staff, shoppers, property, and assets.

Respond to, and properly document, emergencies and issues involving customers and staff.

Communicate clearly with all department Leads and/or staff to ensure that shift goals are met.

Communicate and enforce store policies using best judgement when necessary.

Work in a safe manner, following established safety protocols and procedures; ensure that staff work in a safe manner.

Respond to customer issues when the specific manager they need is not onsite.

Monitor and maintain security logs.

Perform temperature checks throughout the store; maintain temperature logs.

Maintain the Manager on Duty SharePoint page.

Prepare the Community Room for events as needed.

Maintain Eastside Food Co-op property, both interior and exterior.

Provide staffing support to operations departments as needed.

Maintain frequent communication with management team to provide updates and/or areas of Additional duties as assigned by the Facilities Manager.

THE IDEAL CANDIDATE WILL POSSESS:

Passion for high quality foods and co-ops Exceptional customer service skills

Demonstrated ability to balance multiple priorities

Self-motivation; comfortable taking initiative and prioritizing tasks

Desire to grow skills and knowledge

Weekend and evening availability

The ability to work with limited and no supervision

Leadership skills and experience

Demonstrated ability to follow through on commitments

Ability to hold others accountable, and provide and accept critical feedbackPHYSICAL DEMANDS Standing, bending, stooping, reaching, squatting, and walking for extended periods of time per shift

Repetitive bending and lifting of loads up to 50 pounds; pushing and pulling carts weighing up to 400 pounds

Environmental exposure to extreme temperatures (coolers, freezer, outdoors, etc.)Repetitive use of hands for grasping, pushing, pulling, and fine manipulation

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