Ops Travel Coordinator

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines
provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Travel Operations Coordinator
you’ll enjoy these benefits and more:

• PPO and high-deductible health plans
• Health savings accounts (HSA and FSA)
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Sun Country Airlines is seeking an Ops Travel Coordinator who will play a critical role in ensuring the safe, efficient, and cost-effective travel logistics of crew members and maintenance Technicians. This position is responsible for day-to-day booking, auditing, and oversight of travel arrangements, including hotels, ground transportation, and deadhead flights. The Ops Travel Coordinator(s) are the central point of contact, to ensure operational integrity by managing immediate travel requirements and proactive planning for future travel needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Book current and future hotel, ground transportation and deadhead flights for crew members and maintenance technicians in accordance with labor agreements and company requirements and policies.
• Provide real time support for travel disruptions, including but not limited to, hotel check-in issues, ground transportation delays, flight delays, and last-minute changes.
• Audit and fulfill daily travel needs, booking, updating, and confirming reservations through phone, email, and electronic systems)).
• Serve as the primary liaison with contracted vendors while managing travel requirements to ensure contracted performance standards are met.
• Audit travel processes, identifying opportunities for improved efficiency, cost savings, and enhanced service delivery.
• Maintain a high level of knowledge regarding union agreements and company policies pertaining to ops travel requirements.
• Ensure all travel arrangements comply with internal policies, labor agreements, and operational requirements.
• Perform other duties as assigned by management to support department and company goals.

• High School Diploma or equivalent, required
• Minimum one year aviation operations experience
• Previous experience in travel planning or customer service
• Strong organizational skills and attention to detail to manage multiple travel arrangements simultaneously

• Internal Customer Focus:
  Committed to meeting the needs of crew members and maintenance technicians with professionalism, urgency, and attention to detail.
• Crisis Management:
  Maintains composure while managing real time travel issues during irregular operations or disruptions.
• Collaboration:
  
  Builds strong partnerships with Crew Scheduling, Charters, SOC, internal teams, external vendors, and…