Customer Service Representative - Edina Liquor

Position Description

The position of year-round part-time liquor store Customer Service Representative at the various Edina Liquor store locations requires you to run a point of sale (POS) register, provide prompt and courteous customer service, assist in keeping store clean and assist management as needed. Must be able to interact with customers in a professional, courteous and helpful manner.

This position also assists with delivery & sales support. When assistance is necessary, this position provides support running an e-commerce point of sale (POS) system, monitoring, receiving, and processing online customer orders, answering questions over the phone, & delivering orders throughout the City of Edina.

This is a part-time position that may work a flexible schedule 12 - 20 hours per week. This schedule may include days, nights, weekends and holidays. (Average minimum six weekend shifts per month (Friday
- Sunday).

PTO
- Employee earns one hour of sick and safe time for every 30 hours worked.

• Provides superior customer service to all customers who walk through our liquor operations
  • Greets customers in a professional, courteous and friendly manner;
  • Provides superior customer service to every customer;
  • Answer phones promptly, directs calls and takes phone messages;
  • Utilizes the point of sale system for every transaction;
  • Ability to handle and manage cash;
  • Performs retail and customer service activities as needed;
• Assists with day-to-day operations of the liquor stores,
  • including, stocking shelves on the sales floor and filling product in the beer cooler, and displaying of merchandise;
  • Assists with in-store displays and signage;
  • Supports maintaining overall appearance of the store;
  • Offers product recommendations;
  • Aids with carry outs;
  • Completes general janitorial duties as assigned;
  • Develop and maintain professional relationships with all levels of staff;
  • Organizes and maintains stock rooms and overstock products;
  • Assists with incoming deliveries;
  • Assist with deliveries of a wide variety of items to different addresses and through different routes;
  • Assist with answering phone inquiries regarding online ordering and delivery;
  • Assist with loading, unloading, preparing, inspecting, and operating a delivery vehicle;
  • Assist with utilizing the e-commerce point of sale system;