Field Account Manager – Minneapolis, MN

Overview

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. Auctane products enable hundreds of thousands of businesses to mail and ship billions of items — over $200 billion worth — to recipients around the globe. Our portfolio includes Ship Station, , Ship Station API, Metapack, Global Post, and Packlink, with partners such as Amazon, UPS, USPS, eBay, Big Commerce, Shopify, Woo Commerce, and Walmart.

Our values:
Win as One. Delight Customers. Deliver Great Outcomes.

About the role:

Field Account Manager (FAM) serve as a software sales expert within a defined territory. You will own a transactional book of business, focusing on software adoption, advanced feature utilization, and revenue expansion across our established merchant base. This is a field-based, customer-facing role that requires regular in-person engagement to drive software retention and expansion. You will be responsible for quota attainment through high-volume sales motions, positioning Ship Station’s technical capabilities as the primary driver for merchant success.

• Drive Expansion Revenue: Grow revenue within an assigned book of merchants by increasing product adoption, upgrading software plans, and expanding usage of advanced Ship Station features.
• Consultative Feature Sales: Use MEDDPICC sales methodology to identify and cross-sell underutilized software capabilities and advise merchants on how to leverage Ship Station’s tools to optimize workflows.
• Adoption-Led Sales Motion: Use data, usage signals, and discovery conversations to identify underutilized features and integrations, then position them as solutions to business challenges.
• Manage a High-Volume Book of Business: Own and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities.
• Quota Attainment: Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
• Carrier Integration & Volume: Support carrier growth initiatives by ensuring merchants are effectively using software integrations to unlock incremental shipping volume.
• Strategic Forecasting: Maintain an accurate pipeline and forecast for your territory, with transparency into software adoption trends.
• Channel Management: Drive new logo sales through co-selling with carrier partners and educate/about channel partners accordingly.

• Expansion & Account Growth Selling: 2-3 years of demonstrated ability to grow a book of business through upsell, cross-sell, renewals, and increased product adoption.
• Consultative SaaS Selling: Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers.
• Technical & E-commerce Fluency: Working knowledge of SaaS platforms, API-driven workflows, and ecommerce ecosystems (e.g., Amazon, Shopify).
• Adoption Strategy: Proven experience driving engagement and stickiness within a platform.
• Execution-Focused: Disciplined approach to managing a high-volume territory and delivering time-to-value for customers.

• Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• Annual Global Revenue Kick Off Week at HQ in Austin, TX
• 401k employer matching
• Annual merit reviews to recognize achievement
• Health and Wellness plans (medical, dental, vision)
• Employee Assistance Program with up to 8 free mental health sessions
• Gym discounts
• Education reimbursement
• Employee Referral Program
• Inclusive work environment and supportive culture
• HQ in central Austin, Texas

• Location: Domiciled within assigned territory (Minneapolis/St. Paul, Minnesota) and able to travel within the territory for in-person engagement, about 4 days per week.
• Role fit: Ability to collaborate with Implementation and Product teams to ensure consistent execution and product fit.
• Compensation note: For applicants based in Minneapolis and St. Paul, compensation starts at $135,000 OTE.

Auctane is a team of shipping and software experts helping merchants move ideas and innovations around the globe. Our family includes Ship Station,…