Field Service Specialist

Description

Field Service Specialist (FSS) is a multifunctional role designed to increase service and sales to enhance customer relationships for the designated sales region.

Moove NA is a pioneer and national leader in lubricant distribution, delivering high-performance solutions across industrial, commercial, and passenger vehicle markets. With a comprehensive portfolio that includes premium brands like Exxon Mobil and proprietary lines such as Medallion-Plus, Dyna Plex
21C, and Eco-Ultra, Moove NA is committed to quality, reliability, and innovation.

As a proud subsidiary of the Cosan/Moove Group, Moove NA is at the forefront of transforming the lubrication delivery industry. Backed by a global network of over 55,000 employees, we support businesses driving energy transition, streamline operations through integrated logistics, and pioneer new opportunities in sustainable innovation. Together, we move industries forward—toward a smarter, cleaner, and more sustainable future.

Our corporate culture is derived from our Moove Attitudes:
We're in This Together;
Open Mind;
Real Talk;
Always Safe;
Think Big, Act Simply

• Manage relationships and support the needs of customers to increase penetration and retention;
  Gain comprehensive understanding of customer’s business.
• Become an advocate for the customer while balancing needs of the company.
• Understands and supports company sales policies, procedures and sales culture to provide effective customer service.
• Manage all inventory at customer sites by following the VMI (Vender Management Inventory) process.
• Create orders as needed and submit to customer care.
• Inspect required equipment and submit service orders requests as needed.
• Travel to high-priority existing and prospective locations as needed.
• Engage customers and build relationships to ensure account retention.
• Leverage tools and services to retain customers.
• Participates in establishing, maintaining and achieving goals and objectives.
• Follow sales processes and marketing strategies developed by company.
• Submits appropriate paperwork to sales team and sales manager.
• Provide sales support for sales team as required.
• Share customer and on-site knowledge with TSMs and Sales Manager.
• Addresses inquires for accounts related to product information, service information and delivery or other issues or refer as appropriate.
• Responsible to meet technical services goals for assigned accounts.
• Performs service tasks as assigned.
• Look for opportunities to sell value added service solutions to the customers

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions.
• Customer Service – working with sales team to manage difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments.
• Technical knowledge – demonstrates technical proficiency within industry segment; continually develops skills and competencies necessary to fulfill job requirements.
• Interpersonal - Maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills;
• Written Communication - Writes clearly and informatively. Ability to write reports, business correspondence, and present information clearly and concisely.
• Mathematics - Ability to work with mathematical concepts such as sales ratios, margins, return on investments, valuation, and depreciation.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition. Demonstrates excellent analytical skills.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Diversity - shows respect and sensitivity for cultural differences;…