Sales Executive - Service Sales

Company Overview

Transforming the way companies Design, Manufacture, Connect to, and Service their products, EAC Product Development Solutions (EAC) is a complete source for your product development needs. EAC has been an industry leader for over 29 years and our experts help guide companies to achieve their strategic business goals and optimize their technology, systems, people, and processes for long-term success. Our capabilities span the world of Additive Manufacturing/3D printing and the entirety of the manufacturing process from design ideation to product engineering to manufacturing and services in the field.

The Sales Executive – Service Sales will play a vital role in supporting EAC’s commitment to delivering comprehensive solutions by emphasizing the services that enhance and optimize software deployments. This role centers on identifying opportunities to provide consulting, training, implementation, and support services that drive customer success and maximize the value of their software investments. The role is essential to helping customers maximize the potential of their software investments while contributing to EAC’s reputation for delivering exceptional service solutions.

The position is remote in the Midwest (east of Chicago) or Eastern United States and must currently reside in the United States.

Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.

• Services Opportunity Identification and Development
  • Work closely with customers to identify service needs related to software deployment, optimization, and ongoing support.
  • Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.
  • Develop tailored service proposals that align with customer objectives and enhance their return on investment.
• Relationship Building and Customer Success
  • Build and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.
  • Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.
  • Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.
• Collaboration and Internal Coordination
  • Partner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.
  • Coordinate resources to ensure timely execution of service projects and deliverables.
  • Provide feedback from customers to inform service innovation and continuous improvement.
• Achieving Service Sales Goals
  • Meet or exceed sales targets for service-related revenue, including consulting, training, and support packages.
  • Maintain a robust pipeline of service opportunities and track progress using CRM tools.
  • Effectively overcome objections and clearly communicate the value of EAC’s service offerings.
• Market Expertise and Representation
  • Stay informed about industry trends, emerging technologies, and competitive service offerings.
  • Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.
  • Deliver compelling presentations and service demonstrations tailored to customer needs.
• Additional Responsibilities
  • Collaborate with the software sales team to ensure a seamless transition from software sale to service delivery.
  • Provide regular reports on sales activities, customer feedback, and market insights.
  • Perform other duties as assigned to support the overall growth of EAC’s services business.

An equivalent combination of education, training and experience will be considered.

• Associate or Bachelor degree in Business or related field is preferred.
• 3-5+ years sales experience preferably in the software or technology fields.
• Must reside in the assigned territory or be willing to relocate within 6 months of employment.
• Must be enthusiastic, outgoing, confident, results-oriented, and a self-starter.
• Must be able to process information gathered quickly and effectively to overcome objections.
• Must have problem-solving skills, critical thinking…