Parts Sales Person

Job Overview

Ziegler Cat is seeking a full‑time Inside Parts Sales Person to serve our customers. The role requires strong work ethic, excellent organizational, customer service, and communication skills.

• Provides superior customer service face‑to‑face or over the telephone.
• Helps customers determine the correct parts needed, verifies availability, and makes recommendations.
• Determines correct parts and their availability, and completes parts orders.
• Determines the supplying facility and mode of transportation for parts shipment.
• Enters shipping information into the parts ordering system to process the order and generate an invoice.
• Processes backorders, returns, and exchanges.
• Assists team with group and team sales, providing a link and collaboration between departments during the sales process.
• Communicates with customers for sales, follow‑ups, and addressing potential issues.
• Works in a cooperative manner with team and superiors.
• Prepares quotes for service work, as well as engines, machines, and parts.
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating to an experienced team member.
• Maintains a safe and productive workplace, keeping in mind environmental standards of the department.

• High School Diploma or GED required; 2‑year degree preferred.
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service; up to 4 years of experience preferred.
• Positive attitude and desire to work as a team player.
• Basic computer skills (navigation, searching), Microsoft Outlook, and telephone experience.
• Basic customer service skills.

• Customer Focus
• Teamwork
• Learning Orientation
• Efficiency
• Sociability

• Standing, sitting, walking, use of hands, talking, hearing.

• Health, Dental, Vision, and Life Insurance
• 15 days of PTO starting first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• Health Savings Account (HSA) – Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• Flexible Spending Account (FSA) & Employee Assistance Program (EAP)
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.