Business Account Specialist - SLED

Apply prior to the end date:
August 31, 2026

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client‑base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

• Prospect new customers while partnering with the sales team to close opportunities.
• Support account strategy with sales.
• Support success plans with customers.
• New and existing customer contract implementation, migration, and onboarding support.
• Drive and train online self‑service, My Business adoption of features and users to SLED customers.
• Resolve customer problems and recommend solutions.
• Report on and identify opportunities to increase in‑person customer interactions for the Sales Reps.
• Support preparation for quarterly business reviews, including review of adoption, additional value drivers, etc.
• Help support and prioritize service requests based on their impact on customer success.
• Submit credits for review, ensure customer communication and application.
• Submit and follow up on internal department Get Support requests.
• Process feature and order transactions as well as support the renewal process.
• Collaborate with sales to identify upsell, cross‑sell and migration opportunities.

• Best‑in‑class medical, dental, and vision.
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
• Velocity Selling methodology with AI and advanced CRM tools.
• Sales recognition programs (travel, gifts, incentives).
• Lucrative paid time off: five weeks vacation, holidays, and personal days.
• 8 weeks paid parental leave for eligible new parents.
• Up to $8,000 per year in tuition assistance.
• Industry certifications through Verizon’s Get Certified program.
• Discounts up to 50% on Verizon products and services.
• Employee discounts, pet insurance, and other holistic perks.

You have the drive and enthusiasm to win new business. You don’t mind cold‑calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first‑class technical solutions energizes you.

A fast‑paced environment when you are multitasking to get everything done is where you do your best work.

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience.
• A valid driver’s license.
• Eligibility to pass a Motor Vehicle Record check.

Even better if you have one or more of the following:

• A degree.
• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
• Experience working with customers to solve problems and create sales; able to help multiple customers simultaneously.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience hunting for new business and partnering with the sales team to close the sale.
• Experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experienc…