Business Development Manager

Business Development Manager

QTS is currently seeking an energetic, responsive and well‑organized full time Business Development Manager. This position will be responsible for growing sales revenue by attracting, prospecting, and closing new business opportunities, retaining existing accounts by presenting new solutions and services, and meeting company targeted profit margins while operating within the Quality Management System and values of the company.

Business Development Manager

Job Summary:

• Meet or exceed sales forecast. Provide input to sales forecasts and updates as requested.
• Prospect for potential new clients and turn into increased business.
• Travel to meet with customers and prospects at their site or industry events.
• Service assigned customer accounts, as well as prospects in a designated geographic territory.
• Obtain pricing from Estimators and Specialists to provide timely proposals, quotations, and price schedules to customers.
• Act as the point person for all customer negotiations on pricing to ensure the company gets paid appropriately for the services provided.
• Assist in the development of pricing policies to ensure competitive pricing and allow the company to achieve targeted profit goals.
• Perform account business and quality reviews with customers, as well as conduct forecast discussions and price increase negotiations at least annually.
• Analyze industry trends and strategic direction to better understand the competitors in the marketplace and how to sell against them.
• Explore and pursue opportunities in other healthcare industries as agreed to by supervisor (pharmaceutical, biotech, etc.).
• Coordinate with Marketing to conduct customer‑targeted webinars, lunch and learns, and other entertainment‑related opportunities.
• Drive and coordinate customer relations and activities including sales calls, customer visits to the company, Business Unit team interactions, general communication, trade shows, conference calls, networking events, and conferences/seminars.
• Service and interface with the existing customer base as needed to ensure customer loyalty and retention, as well as obtain new projects from them.
• Assist in evaluating and measuring customer satisfaction (customer surveys, personal interaction, etc.) and follow up with individual customers who participate in the quarterly surveys on any issues or concerns to ensure they are adequately addressed.
• Facilitate customer and new prospect tours of the company facility. Ensure visitors comply with confidentiality/non‑disclosure agreements, gowning regulations, and workplace safety.
• Assist Quality as requested with customer complaints, CAPAs, and NCMR resolution.
• Act as the host for customer audits at the company facility and coordinate with the Quality department.
• Maintain and keep relevant customer contact database in CRM.
• Develop and maintain Customer Opportunity Pipeline Report.
• Willingness to champion other activities as requested by the manager and/or company executives.

Business Development Manager

Skills and Experience:

• Bachelor’s degree in business, engineering, or technical field.
• 3 to 5 years of outside sales experience or the equivalent years of direct customer interaction and support.
• Selling or marketing into manufacturing industries.
• Knowledge or training about FDA and ISO regulations.
• Experience in cleanroom manufacturing, sterilization, or aseptic handling of the product.
• Experience in the medical device industry.
• Able to travel to customers and events 25% - 50% of the time.
• Ability to network and obtain referrals.
• Negotiation skills.
• High energy, competitive and goal driven.
• Excellent interpersonal, verbal, presentation, and writing skills.
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher).
• Clear and effective verbal and written communication skills.
• Attention to detail and good organizational skills.
• Ability to work in a fast‑paced team environment.
• Ability to prioritize and multitask.

Desirable Criteria and

Qualifications:

• Knowledge of medical device or pharmaceutical packaging processes and materials.
• Knowledge or experience with contract manufacturing.

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