Customer Service Representative - Electrical Parts

Customer Service Representative
- Electrical Parts

Location:

Minneapolis, MN, US 55413

Job type:
Full time

Schedule:

Standard Day time hours, Monday
- Friday (in office)

Hourly pay: $25.75/hr - $32.00/hr (pay increases in range with electrical parts sales experience brought to role)

Compensation for this position includes hourly pay, short-term incentive bonus, and full benefits package offerings. The exact amount of base salary may vary based on experience and skills brought to the role as well as the geographic location of the role.

As a Customer Service Representative, you will accurately and efficiently process customer purchase orders, back orders, credits, return authorizations, quotations, and other sales‑related functions. This may be received directly from the customer delegated by Account Manager or Account Representative.

On a typical day, you will:

• Take orders over the phone, and through email
• Provide 2nd level support for Counter Sales
• Assist customers with product explanations, pricing, availability, and suggest additional/related items that are helpful or required.
• Maintain knowledge of and promote our entire e‑business platform.
• Call the Credit Department as needed regarding credit hold orders.
• Assemble drawings and cut sheets.

Requirements:

• High school diploma.
• 1‑2 years’ experience in customer‑facing role.
• Willingness to learn about our products through on‑the‑job training
• Must be authorized to work in the United States without VISA sponsorship now or in the future

Preferred, but not required:

• Experience in the electrical, mechanical, HVAC, plumbing, or construction industries.
• 1‑2 years of post‑secondary education or equivalent experience

We offer great family‑friendly benefits to full‑time associates:

• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843‑745‑2420 or email

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.