Account Manager

Account Manager

Salary Range $ - $ Salary Job Shift Day

At Japs‑Olson (JO), we believe a career should be more than a jobit should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth.

Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work‑life balance, all within a supportive environment where everyone is empowered to grow and succeed.

Join JO, where progress is celebrated, people are uplifted, and your ideas can make a difference every day.

The Account Manager (AM) is a high‑impact contributor dedicated to supporting high‑value client relationships. This includes support all things pre‑sale for each program. It also includes going beyond routine support by assisting assigned sales partners in diving deep into strategic accounts, understanding each client's unique business challenges, and aligning our services with their evolving needs. The AM acts as a trusted advisor, proactively identifying upsell and cross‑sell opportunities, managing escalated issues, and collaborating closely with cross‑functional teams to continuously refine processes and deliver exceptional value.

This position requires a robust understanding of client business models, market trends, and a commitment to delivering tailored solutions that drive long‑term success.

• Strategic Account Support & Expansion
  • Partner with Sales to deepen relationships and expand wallet share with strategic customers through upselling, cross‑selling, and proactive program engagement.
  • Conduct outreach to existing programs to trigger forecasted work and identify expansion opportunities with current contacts, present new JO formats, upsell format selection with finishes and embellishments.
  • Support execution of account plans, including contact mapping, opportunity identification, and tactical support during complex sales cycles.
  • Collaborate with Solution Engineers and Sales to present new approved formats and solutions to existing customers.
  • Manage book of accounts for continuous revenue generation with a continuous pipeline of opportunities.
  • Prepare sales presentations or proposals to garner interest in Japs‑Olson's product offerings and capabilities.
• Quoting & Program Coordination
  • Align with Sales on the strategic management of quotes and pricing negotiations with top customer contacts.
  • Work closely with Estimating to gather program specifications, rate card details, and contract requirements to produce accurate, timely quotes.
  • Lead coordination and submission of quotes for both existing account work and new program opportunities; manage the follow‑through to win/loss, updating the system and appropriate Sales partners.
  • Initiate communication with customers to optimize the customer experience proactive offering of value‑added services, including cross‑selling and upselling opportunities employing a consultative, problem‑solving approach.
  • Demonstrate a significant level of Japs‑Olson technical knowledge with the ability to engage customers in consultative conversations to solve problems and optimize results.
  • Educate clients on JO value‑add services such as JO fastlane, data and postage optimization capabilities to enhance program ROI.
  • Lead customer specific new program onboarding process.
• CRM & Sales Process Execution
  • Maintain accurate and up‑to‑date CRM records related to account activity, quotes, opportunities, and customer touchpoints.
  • Ensure visibility of pipeline activities and sales status to enable performance tracking and reporting.
  • Support new program award handoffs to Customer Success, ensuring seamless onboarding and execution.
  • Collaborate with Accounting and Business Management to validate pricing…