Key Account Manager - Customer Success in Cybersecurity

Position Summary

The Key Account Manager is responsible for ensuring high client satisfaction and success for both new and existing customers. You will be the bridge between our clients and the teams who deliver exceptional work, operating as a thoughtful partner who can balance client advocacy with internal alignment. This position is for you if you excel at building trust, solving problems, and driving forward momentum, translating shifting client expectations into clear direction.

This position is available on a hybrid basis in Minnesota, with 2-3 days working in the office. Only candidates located in the United States will be considered. Office headquarters and operational business hours are based in Edina, MN (Central Time).

FRSecure is committed to creating a workplace where people can do their best work while staying balanced, supported, and fulfilled. Our culture is rooted in our mission and values, and we believe that flexibility, trust, and wellbeing are essential to long‑term success. What you can expect:

• Flexible Work Environment:
  We empower employees with flexible schedules and remote or hybrid work options.
• Meaningful, Mission‑Driven Work:
  Join a team that is passionate about making a real impact, with opportunities to contribute in a collaborative, values‑driven environment.
• Mental Health & Wellbeing Support:
  Access to an Employee Assistance Program (EAP) and a culture that actively promotes mental wellbeing, open communication, and sustainable work practices.
• Growth & Development:
  Ongoing learning opportunities and support for professional development to help you grow in your career.
• Comprehensive Benefits Package:
  Including medical, dental and vision insurance, health savings, flexible savings and dependent care savings account options, life and disability insurance, 401(k) with employer match up to 4%, and pet insurance.
• Generous Time Off:
  Unlimited paid time off offered to rest and recharge, paid parental leave (6 weeks of 100% regular, straight time weekly pay for non‑birthing parents, and 12 weeks of 100% regular, straight time weekly pay for birthing parents), 11 paid holidays, and volunteer time off.

• Managing and developing trusted relationships with existing client accounts
• Driving sales through consultation and engaging with clients on their business needs and recommending solutions to improve their information security program
• Developing strategic account plans and executing activities to drive upsell, cross‑sell and renewal opportunities with existing clients to reach annual quotas
• Identifying new opportunities, markets, and managing the sales pipeline
• Clearly communicating expectations with clients and executing effective handoff for project management and professional services delivery
• Collaborating with Project Managers to ensure deadlines are met and projects are both on schedule and in budget
• Assuring client satisfaction by following up on client survey results
• Collaborating with the Operations team to recommend refinements and improvements to the overall client experience
• Suggesting actions to improve sales performance and identify opportunities for growth
• Maintaining up‑to‑date awareness of company activities, industry trends and regulations
• Maintaining a portfolio of up to 200 accounts (after ramping up) to satisfaction and ensuring projects are started in a timely manner
• Generating referrals each quarter from the existing client base
• Accurately maintaining client records using CRM

This is a full‑time position worked Monday‑Friday each week, with the expectation that the responsibilities can be completed in 40 hours each week. Primary business hours are Monday‑Friday, 8:00am‑5:00pm Central Time; however this position offers flexibility in setting the working schedule best fit for you, while most importantly maintaining the expectations of the position, completing projects within defined deadlines, and participating in company and team meetings.

Travel for this position is anticipated up to 25%, including occasional overnight travel. Travel includes on‑site client…